На сколько мне известно, VPN на том ноутбуке не используется. Кроме того, я не понял: каким образом он может создавать проблему в данном случае? Напоминаю, старая версия антивируса (которая была скачана с офф. сайта 1 декабря 2024 года) прекрасно работала на этом ноутбуке используя подписку, которая вызвала проблемы при активации новой версии антивируса. Да, напишу пожалуй об этой проблемы и в тех. поддержку.

Hallo, nach dem Update sind alle Favoritenserver weg, nur noch 86 da, kein DOUBLE VPN mehr und auch die anderen Funktionen wie privater DNS, Trackingschutz etc. sind weg, dazu ist die Downloadgeschwindigkeit auf die Hälfte reduziert, über das Update hatte ich schon im englischen Forum gerade gelesen, ist für mich eine Frechheit. Soll das so bleiben ???????????????, dann mal frohe Weihnacht, dann kann man ja gleich zur Freeware greifen. Wird wohl bei Nichtänderung ein neuer Provider gesucht. Da gibt es ja genug.

Saben si este correo es legítimo de kaspersky? Me llegó de ahí el aviso sobre los problemas de la VPN y un enlace para actualización.

Hello, I too have the same problem with the last VPN update of November 29, 2025. there are also no more game servers that have been deleted and only Torrent servers remain. If Kaspersky does not put in place the same protocols, I do not think I will remain a customer with them. I think and am certain that many Kaspersky VPN users will not continue to be customers in this way.

@mahmoudkeshta Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/#contacts 1) Fill in the form 2) Did not find your answer ? Contact Customer Service

Hello @adamttt, Welcome! From Kaspersky's @Danila T.: This is due to an update of the VPN infrastructure. All VPN users will see a new agreement in the app which they need to accept. The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates. Original source reference: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765 Thank you🙏 Flood🐳+🐋

I download it via Devices > Add Device , Then I select Kaspersky Premium and press download and run the downloaded file. Now I have 2 computers of 5 on Portal. I try to run it on cloned PC but It always show as source PC name although I renamed the target PC and the hardware is different. It seems that it takes the same windows installation ID and see them as one PC. I've faced the same problem on "AnyDesk" software but It has been solved by removing the config file. After that it took a new AnyDesk ID.

@mahmoudkeshta Welcome. Did you try to download / install Kaspersky Premium via My Kaspersky > Licences ? Also , how many devices are showing up in your My Kaspersky portal ?