Поскольку вы переустановили Windows, то для антивируса это теперь другое устройство. Вам нужно в личном кабинете MyKaspersky отключить от подписки ваше предыдущее устройство, тогда вы сможете активировать антивирус на новом.

В планах разработки есть. Сроки реализации пока не определены.

Удалите

Вчера скачала каспрески чтобы проверить на наличие вирусов и тд. После я переустановила виндоус и почему то говорит, что одно устройство уже есть и по моей подписке это максимум устройства. Но, по сути это тот же ноутбук и то же устройство следовательно. Хочу запустить проверку, но изза этой проблемы не могу(

Hello @TINATINA, Thank you for your response. We're not sure why (you) feel compelled to repeat what (you've) previously written - ad infinitum, everything (you) wrote in (your) previous posts; has been read. Kaspersky engages with thousands on subscribers on a daily basis, those engagements are allocated case numbers so that subscribers can be supported in the best possible way. People are trying to assist (you), in the Kaspersky team & in the Forum portal. (You) make the choices (you) do. The Double VPN was *never* available for android & (your) topic was identified as Android specific, *some* subscribers are *already* advising Double VPN for Windows - has been restored for them, those subscribers have been working closely with Kaspersky. Observations: Creating the AIDA report takes less than 5 minutes -> our seven-year old daughter does it for us whenever we need to submit one to Kaspersky. It's true no-one should be *expected* to have *advanced* technical-skills to manage & OR assist Kaspersky trouble-shoot an issue, especially one that Kaspersky / PureVPN caused & YES - it's HUGELY frustrating when the support people act like it's YOUR fault - but Kaspersky needs the data to do the analysis - they cannot replicate the issue/s & installing the Kaspersky 'debug' version & finding the logs is (IOO) well within (your) level of expertise - (you) are clearly a skilled communicator, also the Kaspersky support team *will* support (you) with the process - IF (you're) willing to engage.... (you) choose to do whatever (you) choose to do @TINATINA - there are people waiting to help (you). Have a good day. Thank you🙏 Flood🐳+🐋

Hello @Jassie_Dave, You're so very welcome! Thank you for the great news!! Thank you🙏 Flood🐳+🐋

@Flood and Flood's wife I would like to update you that Thailand's location is back and the number of locations has increased to 99 , now I have to wait patiently for the router feature, protocol selection and Double VPN options are back😅 my case no. ID INC000017986785 Thank you @Flood and Flood's wife and Kaspersky support team.

почему нет возможности откатить на рабочую версию программы?