Kaspersky Internet Security

Hello! If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question. Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules. When creating a topic, be sure to specify: Version of your operating system (How to find the version of your operating system). Name and version number of the Kaspersky application (How to find the name and the version number of a Kaspersky application). Explain in details the nature of your problem. If necessary, attach a screenshot of the problem (How to t…

Kaspersky Internet Security is a solution for protecting devices from a range of digital threats. It secures your online payments and protects against online fraud, viruses and data leaks. You can manage the protection of your devices remotely through the account at My Kaspersky. Kaspersky Internet Security has versions for Windows, macOS, and Android. You can always download the latest versions of the Kaspersky Internet Security from here Knowledge Base Product Kaspersky Internet Security is here: https://support.kaspersky.com/consumer We recommend using My Kaspersky. My Kaspersky is a one-stop point for protection of your digit…

My KIS has been updated and is now called Kaspersky Standard. When I try to enter a new activation code for KIS, I get an error message saying that the code is blocked. What should I do? Why might the code be blocked? I just opened the box with that code today. Kaspersky Internet Security for 3 devices. One-year license

Regarding KIS and KTS, is there a maximum period within which the activation code must be activated? For example, does the activation code become invalid if it is not activated within 10 years? Thanks.

Hello everyone. I need help figuring out what's going on with my Instagram account. A few days ago my main Instagram account was disabled. I sent the selfie verification and my official document and it was successfully reactivated, but then yesterday it was disabled again and I still haven't done the verification out of fear, and now I'll explain why... I used several secondary accounts to like my posts. Because I liked to post content for informational purposes, but my friends made fun of me because no one liked me and even though my page grew and then real users started liking me, I never gave up the habit. I completely stopped doing this after the first disable, a…

Problem description: Hello Kaspersky Support Team, I would like to report a critical issue with Kaspersky Internet Security on Windows 11. Since yesterday, Chromium-based browsers have stopped browsing the Internet correctly while Kaspersky is active. The issue affects both Google Chrome and Brave. Windows shows that my laptop is connected to the Internet and has Internet access, but when I try to open websites from these browsers, the pages either keep loading indefinitely or fail with the following error: ERR_CONNECTION_RESET The browser console also shows multiple connection-related errors, such as: net::ERR_CONNECTION_RESET The clear…

Hi there from Stripe, Since approximately mid-April 2026, Kaspersky's HTTPS traffic scanning/injection is breaking Stripe.js payment iframes on merchant websites. The MITM proxy alters iframe contents, which triggers Content Security Policy violations and causes browsers to block the payment frame entirely. ▎ Impact: End users with Kaspersky installed cannot complete payments on sites using Stripe. Disabling only the browser extension does not help — the full Kaspersky application must be disabled. ▎ Root cause: Kaspersky's web protection rewrites or injects content into cross-origin iframes served from js.stripe.com / *.stripe.com, violating the CSP he…

Hello everyone, I am facing a severe issue with Kaspersky's Firewall where it completely blocks or heavily throttles local P2P connections and low-latency local game streaming. Apps like Sunshine/Moonlight (local game streaming), Hamachi, and Radmin VPN (LAN emulators) cannot function properly. The client devices can technically "handshake" and connect to the host PC, but immediately after connecting, the video stream freezes completely, or the connection experiences ridiculously high latency / packet loss, making it completely unusable. Here is everything I have already tried to troubleshoot, which did not resolve the issue: Network Properties:…

I mean, the instant reset Call In or Chat is out of order. Tried that many many times and no phone number or instant Chat came up. Only more of the same questionnaires over and over again and a FAQ suggestion. Users shouldn't have to wait a whole day hoping to get an email reset to use their computers when an activation needs to be reset because the other options are just so difficult to use if they haven't been discontinued. Users should be able to log into their accounts and reset their activation like so many other software companies allow. But in virus protection it's far more important to have an instant reset somewhere because sometimes we feel our whole computer is…

Hi, here is the info required from the read first list: Step 1: Operating system and version info. O/S Version: Win 11 Pro v25H2 (OS Build 26200.8246) Step 2: App name and version info. App Name: Kaspersky Internet Security App Version: 21.3.10.391 (m) Step 3: Description of issue. Kaspersky in the system tray keeps disappearing and trying to open the app does nothing until the entire system is rebooted/restarted. Windows security page states "Kaspersky Internet Security is snoozed." Event viewer states "Updated Kaspersky Internet Security status successfully to SECURITY_PRODUCT_STATE_SNOOZED." from source SecurityCentre twice…

I'm in Windows 11 Home, Kaspersky Internet Security, application version: 21.3.10.391 (m) For almost a week now, Discord app was stuck on eternal 'update failed, retrying' loop whenever you tried to start it up. I tried all possible fixes available only to realize it's not an issue with Discord itself but with Kaspersky. When I turn it off, Discord updates normally and is back up and running but then breaks again after some time and loading screen spinning indefinitely when Kaspersky is enabled again. It must've been one of the recent updates that fried it. Any ideas how to fix it? Would adding it to exemptions work? Discord seems to be installed directly in app…

Hi, is there a way to set avp.exe high priority in Windows Task Manager in order to give Kaspersky Internet Security full resources while running a complete scan of a 2TB drive (without the need to make exceptions) at least once? Kaspersky Internet Security: 21.3.10.391 (m) Microsoft Windows 11 x64 Build 26200

Hello does anyone has experience on wifi monitoring, Through my wifi network, I had work from home? any experiences? thank you!!!!!!!!’n

Hello, I own www.flightstreamer.com and it's detected as "Malware". It used to point to a redirect to a linktr.ee profile, but now it is a safe, standalone site deployed in Digital Ocean. I tried submitting for analysis and never heard back. Please help , as it hurts my brand. Thanks! Kirill

I recently upgraded my laptop to an Apple MacBook, and I have been attempting to install Kaspersky on it. Unfortunately, I encountered an error during the installation process. For your reference, I have attached a screenshot of my MacBook specifications. I kindly request your guidance on how to successfully install Kaspersky on my device. Thank you in advance for your support.

Hello, my comfyui manager cannot access the internet if my antivirus is active I use the app like a portable comfyui. I tried disabling all the antivirus modules one by one(File antivirus,Firewall,...), but nothing works; I have to completely disable the antivirus each time. kaspersky internet security: 21.3.10.391 (m) microsoft win 11 version 25H2 capture with antivirus active and inactive

I once used my credi card to have a new subscription for one of my friends.(to her son). Now every year my credit card keeps paying for tha subsription. Last week we tried to solve it. they cancelled the subsription. But today I have been charged again. How to solve this?

I'm using Kaspersky for more than two decades but it's time to say goodbye. It was my weapon of choice in war against all sort of intruders, but now it started to act as one of them. No more privacy protection, no more control. Kaspresky started to act as my computer is their own. I have no rigts to choose anything. They'll do that for me. Kaspersky acting like they pay to me for using their products. I'm not in control anymore. If I want to use 2015 version - I can't. Why? Because there is a guy (concerned moderator) who will say - it will be a nonsense. Why do you care mate? I paid for this product, I'll use it the way I want. If I'm not following your recommendati…

In the logs of the anti-intrusion module, there is nothing but service started/stopped, service started/stopped, ... the logs do not have any mention of a prevented intrusion or network attack does this mean nothing was ever blocked or are attacks not logged?

I have been using KIS for a decade, maybe more, but I strongly disliked to be forced out of KIS2018 last year. Newer version is slow, over-bloated, filled with irremovable telemetry, unwanted intrusion in my browser and other apps. All I use in KIS is the intrusion prevention module, I disable everything else because it never finds anything and is just slowing down the PC for no reason. My logs have never shown any blocked intrusion by the way, does this mean I can safely uninstall KIS of do the logs not show blocked intrusion attempts?

my setup : windows 11 pro my product : KIS I dont want to see those pop up reports and notification about kaspersky has blocked such website, deleted such fraudulent email etc etc. I want Kaspersky to do his job in the background without interupting me on whatever it does. I searched the entire setup and configuration of the app but disabling them is not an option I can find in there Some feature can be disabled individually (such as weak WIFI password, ...) but I want to disable ALL notification/reports Anyone find some ways to do that? Thanks

Is there any way to renew KIS license? I don't want to install new KS, because I have PC's with Vista and Windows 7.

uninstall total security I need to uninstall total security so that the premium version which I paid for will work.

Having trouble removing KIS. First I used Windows to uninstall KIS,VPN, etc. When the Windows uninstall finished, KIS remained listed in my apps list, though the remnant takes up 0 space. If I click Uninstall, I get an error saying the app is not installed. So I used Kaspersky removal tool, selecting KIS 2015, the latest KIS listed. The tool looked like it was working (progress bar) but when it was finished, and I restarted, the remnant remains on my PC laptop. How do I get that remnant removed? I'm installing under protest. I've been a happy United States user for 15 years.

TLDR: Kaspersky is blocking chromium developed app to access internet, didn't find any place to remove this blockage. Hi. I'm developer and i've working with Playwright. For those who don't know, Playwright uses headless browsers for automation testing in the front-end, it opens a pure chromium, a pure webkit and a firefox browser to run the tests. After a whole day using the Playwright, the next day stated my headaches, i've been receiving errors like: net::ERR_CONNECTION_RESET And others, tryied a lot of things, also figure out that visual studio was unable to access the internet with the same error ERR_CONNECTION_RESET... Also, Discord didn'…