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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Rev
    Started by Rev,

    Hi, i would like to know if the following website is safe and the download for the game is safe because i downloaded that game and it detected this: HEUR:Trojan-Downloader.Win32.Generic Location: D:\BSF\SPS.sed (What is sps.sed ?) Object type: Trojan Program I never got this from my previous internet security from this game i play all the time so i just wanna know if this is a false positive or it's actually a real virus or something?? Since i installed KIS it detected that via full scan of my PC. Please help thanks. This is the website where i downloaded the game: https://sf.bullgamez.com/

    • 2 replies
    • 3.1k views
  2. JPEKaspersky

    Today when opening My Kaspersky I noticed that the support link no longer takes me to the previous configuration where I could even consult my previous requests. Now the interface is much less friendly, I'm directed to the link: "https://support.kaspersky.com.br/b2c/PT" What change was this? Best regards

    • 22 replies
    • 3.1k views
    Flood and Flood's wife
  3. RemyAlves

    We have several customers complaining to us about weird display on the website, not being able to browse through it, and so on. After some research, we found out that all customers impacted are using Kapersky. Kapersky is blocking the downloading of the static files needed for the website to run (style, script, and so on). There's nothing particular here, thousands of websites use Amazon Web Service S3 to host their static files, and it seems like you block Amazon url for no reason, impacting a lot of businesses. I'm pretty sure there's nothing dangerous for the user in our couple CSS and JS files, particularly downloading them while they come on our website by their own …

    • 13 replies
    • 3.1k views
  4. MarkoStm

    Hi, is there a way to set avp.exe high priority in Windows Task Manager in order to give Kaspersky Internet Security full resources while running a complete scan of a 2TB drive (without the need to make exceptions) at least once? Kaspersky Internet Security: 21.3.10.391 (m) Microsoft Windows 11 x64 Build 26200

  5. DD45
    Started by DD45,

    I have a full scan scheduled to run at 0400 Sunday morning but it starts at 1300 Saturday afternoon. My computer is always on and NOT in use at 0400 Sundays but IS in use at 1300 Saturdays (which is why I notice it running). Why would it consistently start 15 hours earlier than scheduled?

    Flood and Flood's wife
  6. Conroy

    I had to reinstall Windows on my second computer so I did a clean install on a new drive. When I installed Kaspersky I found when I right click on the task bar icon the options are different from my main computer, particularly the Pause Protection option is not available. How do I fix this?

  7. ptoye
    Started by ptoye,

    I have an account with Kaspersky, and it’s installed on three machines, one of which belongs to my partner. As my health is not good, I would like to move the account to my partner, so that she can continue to receive updates, renew the licence and access my Kaspersky should the worst happen to me. Can this be done and, if so, how? I cannot find any way on the My Kaspersky site of opening a ticket - only live chat and phone - so I am having to ask this question here.

    • 5 replies
    • 3.1k views
  8. pschellerg
    Started by pschellerg,

    Currently, KIS is not blocking site banners. The anti-banner feature is enabled and the extension is installed and enabled. The sites where I detect this behavior are not in the exception list. I already tried to disable and reenable the feature; this worked for some time but now it doesn't work. Here is an example: KIS 21.3.10.391 (f) Kaspersky Protection 1.6.9.0 Chrome 93.0.4577.63 (official, 64 bits) Windows 10 2004

    • 2 replies
    • 3k views
  9. bobbyj82

    I allowed TDSKiller to "copy to quarantine" a .sys file that was in my c:\windows\system32\drivers folder. I would like to restore that file. How do I do that? Thanks for your help. //Mod Note: moved to proper section.

    • 5 replies
    • 3k views
  10. BigShiningZ
    Started by BigShiningZ,

    Version of your operating system : Windows 11 Home Name and version number of the Kaspersky application: Kaspersky Internet Security 21.3.10.391 Explain in details the nature of your problem. When protection is on Microsoft Store will display connection failure when disabling protection I can open and connect to Microsoft Store without issue

  11. ravigomez

    Dear, Recently I update my Mac OS to the top version 10.15.4. And now it shows me a notifications above: Legacy System Extension Existing software on your system loaded a system extension signed by “Kaspersky Lab UK Limited” which will be incompatible with a future version of macOS. Contact the developer for support.

    • 2 replies
    • 3k views
    Flood and Flood's wife
  12. uziel75
    Started by uziel75,

    How to clear the SafeMoney list in the context menu: right click on the KIS logo near the system clock, then SafeMoney:open website? There is a few adressess, which I don’t need any more, and I want to clear the list. Option “configure” is not helpful, because the list, which opens after click this, is different. That list can be edited - I can add and remove urls, but in the context menu there are no changes.

    • 12 replies
    • 3k views
  13. Eko-mlaz
    Started by Eko-mlaz,

    Hi, I use KIS 21.3.10.391 (k) and MailwasherPro 7.12.173 on two PC. On one PC everything works fine, on other PC KIS all of sudden started blocking Mailwasher (without any info that it blocks it). The blocking is manifested in a way that Mailwasher doesn't fetch any email headers from server, and reports error "Failed to log into POP3 server". If i pause protection in KIS only then Mailwasher works. I tried few other things with KIS, like disabling module by module, but after i disable all of them i still don't get MW to work. It only works with KIS pause protection option. I don't know if there are some logs that i could see to see what is K…

  14. Guest #19596
    Started by Guest #19596,

    Hi, today I downloaded Kaspersky and I did a full scan scan found 3 copies of the same file and it was not able to delete it and it was classified as not a virus, but when I looked at the software directly from the internet, there are those who count it as a virus directly, this is a virus and how to delete it Kaspersky detected it as a pua but it is active in the user type user writes what does this mean? I'm so confused. Apart from that, the computer was infected with a trojan 1 month ago, so is there a possibility that it was placed in this file later? And it has a connection with ansys SolidWorks ESET and Kaspersky perceive some of their components as pua as they are …

    • 1 reply
    • 3k views
  15. RickF
    Started by RickF,

    I am accessing a new website for my fantasy football league. I get to the home page of the website and then it goes blank white. I can't find what option may be blocking or an option I need to change etc. Any help would be appreciated. ( I have rebooted my pc, all my software is updated) I just don't have a clue.

    • 7 replies
    • 3k views
    Flood and Flood's wife
  16. rewrisk
    Started by rewrisk,

    I keep getting pop up advertisements from Kaspersky pushing the VPN service. I don't need it. This is annoying enough, but it also seems to be interfering with my system when I am in VR. Causing system instability and crashing or near crashing my VR client.

  17. Weps

    Hello my domain is flagged by kaspersky as Phising and I can not to access if the computer has kasperky installed with another antivirus all is ok. Please can you help me with this. https://www.virustotal.com/gui/url/fa91c9472fd3376c3078f376e8c5bb04f9420f2d61172f879555cb2dc35d7740?nocache=1 My domain is https:// centrointegralodontologicoclasea . com/ Best regards Wilson

  18. Masoud
    Started by Masoud,

    Hi, I need to exclude some extension files from scanning in Kaspersky Internet Security 2020 (20.0.14.1085) on Windows 10. Under Settings < Additional < Threats and Exclusions < Manage exclusions, I didn’t find any option to exclude extension files in the “Exclusions” window. I need to exclude below extensions that belongs to SDL Trados Studio software, but don’t know where I should do this and how? *.sdlppx *.sdlproj *.sdlrpx *.ttp *.wsxz *.stppk *.sdlxliff Best, Masoud 🙂

    • 2 replies
    • 3k views
    Flood and Flood's wife
  19. HOND

    Im not sure this is the same issue as below. Link I can not use internet by using ethernet on usb-hub (Caldigit ts3 plus) But if I unselect the Enable Network Attack Blocker on kaspersky settings, the internet starts working well. Note: wifi is working well always. Spec: M1 max macbook pro 14inch / Monterey 12.2.1 / Kaspersky 21.1.0.150c /Caldigit ts3 plus

  20. SquallLeonHart
    Started by SquallLeonHart,

    hi to all and thanks for this wonderful security app i just formatted my pc and installed a fresh windows 7 and updated it after that i downloaded both firefox and kaspersky from my kasper now i get this pop-up warning tried to follow some steps in this topic https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313 but i didn't know how to preform these steps (and maybe i don't need it since my windows is fresh?) After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and…

    • 4 replies
    • 3k views
  21. Sib3riX
    Started by Sib3riX,

    Hello, Kaspersky antimalware_provider.dll is blocked by CSGO Trusted mode. Valve/Steam is blocking this file. If someone from Kaspersky can fix this it would be awesome. My KIS ver: 21.1.15.500 (c) This pop up in csgo consolehttps://support.steampowered.com/kb_article.php?ref=8835-KLXV-0292&l=english From Steam: For developers of third-party programs that interact directly with the CS:GO executable process, we have added requirements that will impact your software. Moving forward, all DLLs that interact with CS:GO will need to be digitally signed with an Authenticode signature. Additionally, we will block signed DLLs if their functionality interferes with the …

    • 12 replies
    • 3k views
  22. Lasaman

    When I start my PC I get a Kaspersky "error" message saying "Connection to network is not secure. Wi Fi Network ..........is Public Run kaspersky Secure Connection". My network settings tell me that it is "Private and it is password protected. Any advice please? Thank you.

    • 5 replies
    • 3k views
  23. twinkie

    Has anyone had an issue with this besides me? Any ideas what will fix this?

    • 18 replies
    • 3k views
    Flood and Flood's wife
  24. Sib3riX

    Hello, I have a problem with KIS 2020 and firewall. Game is called PUBG and this game used to be trusted by KIS2020 in firewall by default. After large update that happend 10 days ago game is listed as low restricted by default. Because of this my ping in game is higher then expected. Can you please list this game again to trusted game by default so i dont need to manually put it to trusted apps everytime this game gets an update.

    • 12 replies
    • 3k views
  25. Guest

    I get the usual webcam blocking notification when loading websites in Safari, but when going to banking and other safe money enabled websites, the slider notification doesn’t come out anymore to verify the legitimacy? nothing happens. This issue first occurred when Installed KIS 2020 with Safari extension, then it started working, now it’s failing again? I restarted Mac, cleared cache, rebooted both safari and KIS, but it did not solve the issue. Thanks for help. I know some people hate those sliding notifications, but they give me peace of mind.

    • 11 replies
    • 3k views

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