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А есть ли способ узнать явно - срабатывание валидное или ложное?

кажется, вот отличие. Я не могу управлять значениями в настройках, т.к. это делается централизованно. Но в моем случае в Kaspersky Free включен эвристический анализ, а в KES - нет

My settings:

Судя по настройкам - да

@Shmel, а вы уверены что у вас в KES включена "защита от веб-угроз"?

If You exit Kaspersky temporally and run the app, does it work?

KES 12.9

- System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57} EventID 1000 Version 0 Level 2 Task 100 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2025-07-05T19:22:14.9300472Z EventRecordID 3839 Correlation - Execution [ ProcessID] 18796 [ ThreadID] 18000 Channel Application Computer Stephen - Security [ UserID] S-1-5-21-2088515173-1453250347-40221073-1001 - EventData AppName RealPool3.exe AppVersion 0.0.0.0 AppTimeStamp 68661818 ModuleName RealPool3.exe ModuleVersion 0.0.0.0 ModuleTimeStamp 68661818 ExceptionCode c0000005 FaultingOffset 00000000003d3e8d ProcessId 0x3ab0 ProcessCreationTime 0x1dbeddf0422cf12 AppPath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe ModulePath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe IntegratorReportId 8bf50229-c0f0-45f2-91fa-c998105e6b32 PackageFullName B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a PackageRelativeAppId App Another one - System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57} EventID 1000 Version 0 Level 2 Task 100 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2025-07-05T19:29:09.5616325Z EventRecordID 3844 Correlation - Execution [ ProcessID] 6808 [ ThreadID] 17340 Channel Application Computer Stephen - Security [ UserID] S-1-5-21-2088515173-1453250347-40221073-1001 - EventData AppName RealPool3.exe AppVersion 0.0.0.0 AppTimeStamp 68661818 ModuleName RealPool3.exe ModuleVersion 0.0.0.0 ModuleTimeStamp 68661818 ExceptionCode c0000005 FaultingOffset 00000000003d3e8d ProcessId 0x898 ProcessCreationTime 0x1dbede25c16f30d AppPath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe ModulePath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe IntegratorReportId 5fb598f9-52eb-4716-9b2f-d73ff8c4d838 PackageFullName B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a PackageRelativeAppId App and yet another

Добрый день, Столкнулся с неоднозначным поведением 2 ваших продуктов касательно одного и того же сайта. Данный url: https://desirefx.me Kaspersky Free - блокирует открытие данного ресурса, ссылаясь на HEUR:Trojan.Script.Generic, но при этом KES открывает молча и без каких-либо оповещений. Я дополнительно проверил сайт на различных платформах, включая Google, Yandex, Dr.Web и другие ресурсы, но только virus total показал нечто подобное. Kaspersky Free - версия 21.21.7.384(a), базы свежие KES - версия 12.9.0.384, базы тоже только сегодня обновлял Подскажите пожалуйста, какому результату можно верить? Заранее спасибо за помощь, с уважением, Кирилл.

Просто мне было непонятно-как это так-у меня судя по журналам антивирей-вообще эти банеры отсутствут а у других... Про Оперу я упустил. Вот это?

Hi @Berny and @harlan4096, I hovered over the Location: field in the malicious tool pop window, which revealed the full path - it was very long I could not actually copy and paste it for you ( as soon as the mouse pointer stopped hovering the path disappeared). So instead I tried to navigate to the file location through windows explorer, but I could only go so far - it appears that this file is buried withing an outlook email archive that I recently loaded to my computer which I was going to import into my Mozilla Thunderbird email client. It turns out the file was from an alleged voicemail message alert that was sent to me back in 2021. I must have ignored it at the time and not deleted it. So now I know this I will be able to find the email in Thunderbird and delete it. That's pretty good detection on Kaspersky's part - impressive! I understand why Kaspersky premium couldn't disinfect it now. Mystery solved. Thanks very much for your help and pointers. Kind regards, SHOKA

- System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57} EventID 1000 Version 0 Level 2 Task 100 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2025-07-05T18:52:24.1025222Z EventRecordID 3830 Correlation - Execution [ ProcessID] 17980 [ ThreadID] 10436 Channel Application Computer Stephen - Security [ UserID] S-1-5-21-2088515173-1453250347-40221073-1001 - EventData AppName RealPool3.exe AppVersion 0.0.0.0 AppTimeStamp 68661818 ModuleName RealPool3.exe ModuleVersion 0.0.0.0 ModuleTimeStamp 68661818 ExceptionCode c0000005 FaultingOffset 00000000003d3e8d ProcessId 0x104c ProcessCreationTime 0x1dbedda84bb5419 AppPath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe ModulePath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe IntegratorReportId f8a666fe-0a26-4f06-b15c-2e55075fe652 PackageFullName B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a PackageRelativeAppId App My IT friend saw the problem with kaspersky. I am not sure how or where to look for that same error I took the first crash event logged now and copied and pasted it here Hope it helps somewhat He also used teamviewer to log into my pc

I mean the details of Your K. detection, thanks.

Also, please can You go to Report of Your Kaspersky, and copy/paste the details of that detection? We need the full path of detection and other additional details, thanks.

@Berny Thanks for your help. # ------------------------------- # Malwarebytes AdwCleaner 8.5.1.601 # ------------------------------- # Build: 03-26-2025 # Database: 2025-04-04.3 (Cloud) # ------------------------------- # Mode: Scan # ------------------------------- # Start: 07-05-2025 # Duration: 00:00:23 # OS: Windows 10 (Build 19045.5965) # Scanned: 32094 # Detected: 0 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** No Preinstalled Software found. ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

@SHOKA Welcome. Please download and run AdwCleaner (*) as ADMIN. Don’t fix eventual detections Please copy/paste the TXT Log in your next post (*) No installation required.

Please advise what am I supposed to do now. I have the option to Skip and Add to exclusions - but this seems dangerous not knowing what the file is exactly. I don't understand that if Kaspersky thinks this is a malicious tool then why can't it be disinfected (i.e deleted automatically). I'd rather delete it from my system and see if anything breaks, rather than ignore it and forget about it. If anyone has had a similar experience and can advise, I would be very grateful. SHOKA

Lo he recibido por otro email que no es la cuenta que utilizo para Karspersky. No, no he tenido ninguna cuenta más. No te puedo enviar nada en ningún formato, porque lo borré inmediatamente. Gracias por tu interés, pero no he recibido otro email sobre esto. Un abrazo.

Любуйтесь еще примером: А в Опере, быть может, встроенный блокировщик рекламы отрабатывает.

Может зайти на My Kaspersky и принять положение, которое требуется в самом начале?

попробуйте обратиться в техподдержку https://support.kaspersky.ru/b2c/#contacts или по контактам, указанным в Премиум-сервисы

что делать?

покажите скриншот окна Профиль https://support.kaspersky.com/help/Kaspersky/Win21.21/ru-RU/230190.htm

Мой аккаунт подключен к My kaspersky