When will I get a refund?

2026-01-07T04:39:42Z

I have requested a refund six times now. I submitted three tickets to customer service and sent three emails to 'infokaspersky' Two of those emails were answered by a bot, and the third one hasn't received a response at all. I have already provided all my information, including the order number, the purchase date, and my email address, but I still haven't received a solution

2026-01-07T09:16:13Z

@Ace. Welcome.

4 hours ago, Ace. said:

I submitted three tickets to customer service and sent three emails to 'infokaspersky'

Do you have an INC number if not please submit your request here :

→ https://support.kaspersky.com/b2c/#contacts
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

2026-01-07T17:12:28Z

7 hours ago, Berny said:

@Ace. Welcome.

Do you have an INC number if not please submit your request here :

→ https://support.kaspersky.com/b2c/#contacts
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

The problem is that I am not receiving any confirmation emails with an INC number after submitting the form. I have checked my spam folder and there is nothing there.