I have requested a refund six times now. I submitted three tickets to customer service and sent three emails to 'infokaspersky'  Two of those emails were answered by a bot, and the third one hasn't received a response at all. I have already provided all my information, including the order number, the purchase date, and my email address, but I still haven't received a solution

@Ace. Welcome.

4 hours ago, Ace. said:

I submitted three tickets to customer service and sent three emails to 'infokaspersky' 

Do you have an INC number if not please submit your request here :

→ https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

7 hours ago, Berny said:

@Ace. Welcome.

Do you have an INC number if not please submit your request here :

→ https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

The problem is that I am not receiving any confirmation emails with an INC number after submitting the form. I have checked my spam folder and there is nothing there.

@Ace.

What is your geographical location ?

1 hour ago, Berny said:

@Ace.

What is your geographical location ?

Im located in argentina

Edited January 7Jan 7 by Ace.

@Ace.

OK , where did you purchase your licence ?

5 minutes ago, Berny said:

@Ace.

OK , where did you purchase your licence ?

Here, https://latam.kaspersky.com/lp/special-offer?utm_content=ppc|b2c-eg-lf&utm_source=google&utm_medium=cpc&utm_campaign=DM_B2C_LATAM_SOLA_PPC_Google_LF_SP-AR_B_KWD_EXA_Brand_Pure&gad_source=1&gad_campaignid=21911164774&gbraid=0AAAAA-fVnTuoceilYNn3SYlW8cxcLOrdU&gclid=Cj0KCQiApfjKBhC0ARIsAMiR_Ivl3kDym74GFd7ZKlB7xl7n6qBtnLQUj08VnE5PtPVrCN1nxYjH3PkaArXyEALw_wcB

@Ace.

Please submit a request to the Spanish Kaspersky Technical Support  :
→ https://support.kaspersky.com/es/b2c/es#contacts ?

Since He is in LATAM: https://support.kaspersky.com/mx/b2c/mx#contacts