webpage not reachable in secure browser / getting error

[Vinceres]

Hello, 

I am running on windows 11, and my Kaspersky is Standard version 21.20.8.505. 

Whenever I am in the securebrowser, I cannot load the webpage of lets say a banking account. I than tried closing of VPN and on again it works. However I am not sure if the connection is than secure, seeying it can already have been trespassed than, whereas he is still on me while I turn VPN on again. Turning off VPN is ofcourse not great... 

I provided a screenshot. 

With regards,

Vincent 

[Berny]

@Vinceres Welkom.

Can you please temporary disable  in the  Netwerkinstellingen → option "versleutelde verbindingen via SSL scannen" ?
 

Spoiler

 

 

[harlan4096]

In addition, keep in mind that many bank sites ban using VPN services to access, specially, if You use a server in a different country.

[Vinceres]

@Berny That didnt work. 

@harlan4096 So its not Kaspersky but the bank site?

[harlan4096]

Can You post the URL of the bank?

[Vinceres]

No I rather not. Its just the VPN because when i turn it on again, it dissapears. I dont know what the sollution is.

[harlan4096]

Hum I'm not sure to understand the issue 🤔:

 

You are trying to access to Your bank site with VPN enabled or?

[Flood and Flood's wife]

16 minutes ago, Vinceres said:

No I rather not. Its just the VPN because when i turn it on again, it dissapears. I dont know what the sollution is.

@Vinceres,

Can the *same* error be replicated on *another* bank site? 

IF the answer is YES - then post that site please - no-one in the community wishes to invade (your) privacy - everyone is trying to help - but - some things cannot be done without *basic* information - that's what @harlan4096 is requesting. 

Otherwise log the issue with support, they will ask for the same information. 

Thank you🙏
Flood🐳+🐋

Edited Tuesday at 04:07 PM by Flood and Flood's wife
grammar

[Berny]

@Vinceres

On 3/31/2025 at 10:39 AM, Vinceres said:

I than tried closing of VPN and on again it works.

IMO , your above screenshot message  " De webpagina op " http : // ..." ondervindt mogelijk problemen of is definitief verplaatst naar een nieuw webadres " is related  with  above comment " many bank sites ban using VPN services to access " 🤔
 

Also , when closing Kaspersky VPN isn't  your bank Website opening in a new window (browser tab) in a  protected browser ?

 

[Vimaro]

Please consider that many banks adopt security policies to their web services regarding geolocation and other protection for their customers.

You have two possible options:

1. Disable VPN manually during the use of Web Browser: How to disable VPN in a browser;

2. Configure split tunnelling feature: How to configure split tunneling

[Berny]

I also think that a VPN connection is corrupting the Public & Private keys which makes a connection between the two parties impossible 🤔