VPN Connection Issue

[Oizys]

Hello,

Im using a vpn for the first time and was wondering why it doesnt show up in the Windows settings even though its enabled.

also using a Ip check website it still shows my original IP adress even though the VPN is enabled.

 

thank you

[Berny]

@Oizys Welcome.
 

12 minutes ago, Oizys said:

it still shows my original IP adress

Please check here ?
https://www.maxmind.com/en/locate-my-ip-address

 

[Oizys]

11 minutes ago, Berny said:

@Oizys Welcome.
 

Please check here ?
https://www.maxmind.com/en/locate-my-ip-address

 

I checked it and it shows my location and provider. I also tried changing the country in the VPN menu but nothing happend.

[Schulte]

Hello @Oizys,

have you installed the Kaspersky VPN?
You can change the country setting in the main window:

Spoiler

 

[Oizys]

24 minutes ago, Schulte said:

Hello @Oizys,

have you installed the Kaspersky VPN?
You can change the country setting in the main window:

  Hide contents

 

yes I did as you can see here. After the Installation i also restarted my PC. Ive been trouble shooting for a while now. thats how ive ended up here.

[Schulte]

Have you eventually activated 'Double VPN' with the settings as shown in the following picture?

 

Spoiler

 

[Oizys]

16 minutes ago, Schulte said:

Have you eventually activated 'Double VPN' with the settings as shown in the following picture?

 

  Hide contents

 

Ive turned double vpn on, sadly nothing has changed for me. visiting the IP website again still shows me my location 

[Schulte]

Please deactivate 'Double VPN' again for the time being, this will simplify troubleshooting. (Simply select a 'normal' connection, possibly different ones to test).

But first of all:
Can you remove the Windows setting for the Windows VPN (picture in the first post)? Which Win version is this exactly?

[Oizys]

15 hours ago, Schulte said:

Please deactivate 'Double VPN' again for the time being, this will simplify troubleshooting. (Simply select a 'normal' connection, possibly different ones to test).

But first of all:
Can you remove the Windows setting for the Windows VPN (picture in the first post)? Which Win version is this exactly?

the windows vpn wasnt enabled, i just wanted to show that Kaspersky VPN doesnt show up. I also only temporarily enabled double vpn for trouble shooting. It is off 

[Schulte]

Hello @Oizys,

there is also the possibility that the required network adapter is not loaded.

Can you please check whether a superfluous network driver 'Kaspersky Security Data Escort Adapter #2' has been added to the device manager?

https://support.kaspersky.com/ksec-for-windows/5.17/troubleshooting/15948

... or in German https://support.kaspersky.com/de/ksec-for-windows/5.17/troubleshooting/15948

[Oizys]

@Schulte

i checked the link youve send me and yes, Kaspersky Security Data Escort Adapter #2 was instralled. it also had the error shown in the guide. I removed it and restared my pc. Now its not there anymore and the VPN is still not working sadly.

[Flood and Flood's wife]

1 hour ago, Oizys said:

@Schulte

i checked the link you've send me and yes, Kaspersky Security Data Escort Adapter #2 was installed. it also had the error shown in the guide. I removed it and restated my pc. Now its not there anymore and the VPN is still not working sadly.

Hi @Oizys, 

Also, check IF Kaspersky VPN is installed? (It replaced Kaspersky Security Data Escort Adapter)

Thank you🙏
Flood🐳+🐋

[Schulte]

Hi @Oizys,

that removes one problem. @Flood and Flood's wife has posted another good tip that we could also use. The easiest method is probably to uninstall/reinstall the Kaspersky VPN. After a computer restart, the VPN should now be able to be fully reinstalled.
You should be able to start the installation via the main page of your Plus/Premium. Otherwise there is the official download.

One more request:
Only use the Windows routine for uninstalling! No third-party uninstaller, no removal tool, no registrycleaner.

[Oizys]

47 minutes ago, Schulte said:

Hi @Oizys,

that removes one problem. @Flood and Flood's wife has posted another good tip that we could also use. The easiest method is probably to uninstall/reinstall the Kaspersky VPN. After a computer restart, the VPN should now be able to be fully reinstalled.
You should be able to start the installation via the main page of your Plus/Premium. Otherwise there is the official download.

One more request:
Only use the Windows routine for uninstalling! No third-party uninstaller, no removal tool, no registrycleaner.

Reinstalling fixed it. Thats what ive shouldve done first. Thank you so much