VPN blocking internet connection

[mntmn3]

The VPN is blocking my internet connection.

[Berny]

@mntmn3 Welcome.

Do you lose your internet connection when you launch Kaspersky VPN or when you select a virtual location ?

 

[Scoreboy]

Same happens to me since yesterday. Kaspersky VPN is on autostart with no virtual location, no problems when the program isn't connected to a location. But when I choose a virtual location, it blocks my internet connection and I can't do anything, I'm completely offline. I haven't changed any configuration.

[Berny]

@Scoreboy Welcome.

Please see Limitations of using Kaspersky VPN Secure Connection ?

Submitting your issue to Kasperksy Technical Support is another option.

[Scoreboy]

19 hours ago, Berny said:

@Scoreboy Welcome.

Please see Limitations of using Kaspersky VPN Secure Connection ?

Submitting your issue to Kasperksy Technical Support is another option.

Thanks, but none of that applies. I've been a Kaspersky VPN user for 3 years, it has worked as a charm during that time, my suscription is active until february. It just simply stopped working 3 days ago. I'll submit the issue to the Technical Support, but I don't expect an answer in weeks, and I need it. So I'll start looking for a new VPN provider. Thanks anyway for your suggestions.

[Berny]

@Scoreboy

Please uninstall + reboot and download & install Kaspersky VPN ?

[Scoreboy]

4 hours ago, Berny said:

@Scoreboy

Please uninstall + reboot and download & install Kaspersky VPN ?

Done, it's the first thing I did, but solved nothing. Same problem after a fresh install.

[Berny]

@Scoreboy

This doesn’t sound good, please contact Kaspersky Technical Support.

[meredithtohayes]

On 9/16/2022 at 4:36 PM, Berny said:

@Scoreboy

This doesn’t sound good, please contact Kaspersky Technical Support.

Not to be rude, but Why Contact them when they Never Respond?

[Berny]

@meredithtohayes

Please submit your Kaspersky Technical Support INC reference in your next Post.

[meredithtohayes]

Thank you, Berny!

I have done that repeatedly, and have found that I am not the only one who thinks Kaspersky tech support/customer service is useless.

They used to be good. Today, I am searching around One Last Time before I move on to another provider.

But thanks for responding, and best to you.

[Romanamors]

5 hours ago, meredithtohayes said:

Thank you, Berny!

I have done that repeatedly, and have found that I am not the only one who thinks Kaspersky tech support/customer service is useless.

They used to be good. Today, I am searching around One Last Time before I move on to another provider.

But thanks for responding, and best to you.

What location are you connecting to? Have you tried to selected another one?

Is the 'Kill switch' option switched on or off?

[rueStClair]

This Forum's experts are as clueless as their Technical support. I've got the same problem across all my MS devices with Wi-Fi connection. 

The virtual location has nothing to do with this problem. The connection is there but you can't browse the internet with VPN ON because of the TCP protocol conflict. I managed to fix this on Win 10 (thanks to the tenforums.com ppl) - you need to change DHCP from automatic to manual, tweak IPv4 preferred and alternative DNS, disable IPv6 and such. Unfortunately, it didn't work on Win 11 machines in my case. 

And yeah, contacting Kaspersky Technical support is just a waste of time. All they tell you is to uninstall and reinstall the app, which of course doesn't solve the problem. Lol, it's like MS troubleshooting feature - never troubleshoot anything in my 20+ years experience with Microsoft products - just the epic "Contact your local Administrator" bs. BTW, why is Kaspersky VPN makes you agree to data collection but use it for marketing purposes only instead of trying to make their product to actually work. yes, this problem makes VPN app practically useless on my Win 11 laptop.

[Berny]

1 hour ago, rueStClair said:

This Forum's experts are as clueless as their Technical support …

And yeah, contacting Kaspersky Technical support is just a waste of time. …

@rueStClair Welcome.

Before posting please check the Forum Guidelines.

Thank you.

[Romanamors]

It looks that forcing DNS-over-Https by 3rd party apps is root cause of topic issue. The solution for chrome is provided here

If this solution doesn't work for please contact Tech support https://support.kaspersky.com/us/b2c/US to provide more details. Thanks.

[Narimantas]

found solution, disable DNS-over-HTTPS in browser settings. Use systems DNS settings.