upgraded from kaspersky security cloud to kaspersky plus not full access

[ibramaswadeh]

hello, i got upgraded from kaspersky security cloud to kaspersky plus, but i don't have the kaspersky plus benefits, unlimited vpn and other benefits thats offered in kaspersky plus but not offered in kaspersky security cloud, is there fix to that or i have to buy kaspersky plus subscription?

[Flood and Flood's wife]

6 hours ago, ibramaswadeh said:

1. i got upgraded from kaspersky security cloud to kaspersky plus, but i don't have the kaspersky plus benefits, unlimited vpn and other benefits that's offered in kaspersky plus but not offered in kaspersky security cloud.

• do i have to buy kaspersky plus subscription?
• is there fix?

Hello @ibramaswadeh, 

Welcome back!

1. Which region are you in? 
2. What is the Kaspersky Plus version, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
3. As long as (your) original Kaspersky Security Cloud license was valid/active, this should not have happened; do not buy a Kaspersky Plus subscription at the moment, in the first instance log a request with Kaspersky Support, either via Chat or Email, fill in Activation & License issues, Other template, Support will assist. 

Thank you?
Flood?+?

Edited September 12, 2022 by Flood and Flood's wife

[Hash]

@Flood and Flood's wife

@ibramaswadeh

 

If there is any news?

This issue occurs on my PC, too

[Flood and Flood's wife]

43 minutes ago, Hash said:

If there is any news? This issue occurs on my PC, too

Hello @Hash, 

Welcome back!

The full distribution may not have happened in your region - please share with us: 

1. Which region are you in? 
2. What is the Kaspersky Plus version & patch(x), x = letter, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 

Please post back? 

Thank you?
Flood?+?

[ibrahimaswadeh]

On 10/19/2022 at 3:12 PM, Hash said:

@Flood and Flood's wife

@ibramaswadeh

 

If there is any news?

This issue occurs on my PC, too

i contacted support yesterday, but no respond yet

[Flood and Flood's wife]

11 minutes ago, ibrahimaswadeh said:

i contacted support yesterday, but no respond yet

Hello @ibramaswadeh, 

Welcome!

1. Did you receive an automated email with an incident reference number starting with INC0000? 
2. Support may take 48 to 72 hours to respond, after the automated email has been sent. 

Please post back? 

Thank you?
Flood?+?

Edited November 5, 2022 by Flood and Flood's wife

[ibrahimaswadeh]

4 hours ago, Flood and Flood's wife said:

Hello @ibramaswadeh, 

Welcome!

1. Did you receive an automated email with an incident reference number starting with INC0000? 
2. Support may take 48 to 72 hours to respond, after the automated email has been sent. 

Please post back? 

Thank you?
Flood?+?

yes i received and email with inc, okayy im waiting :))