Update fails

[splinter]

Hey guys! Suddenly I cant update kaspersky anymore!

I have several devices and it works there (same home connection, also Windows 10, everything same I would think).

Can someone help me please. I did not change/install anything new.

[Flood and Flood's wife]

1 hour ago, splinter said:

1. Suddenly I cant update kaspersky anymore!

Hello @splinter, 

Welcome back!

• ?What are the 7 Tipps? 

1. Follow these guidelines: General recommendations for solving database update issues. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited February 11, 2023 by Flood and Flood's wife
https://support.kaspersky.com/common/error/update/13285

[splinter]

vor einer Stunde schrieb Flood and Flood's wife:

Hello @splinter, 

Welcome back!

• ?What are the 7 Tipps? 

1. Follow these guidelines: General recommendations for solving database update issues. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

I tried everything in this list and nothing helped me!

At the end I reinstalled the programm and now it works.

BUT I want to rant now how stupidly hidden the download button for kaspersky is! I searched for 40 minutes how to download something I paid about 500 € in my lifetime already! The layout of the pages are horrible! And whats with the new programms? Kaspersky Premium? I have Total Security for 2 years (625 days left), and they dont give me my free upgrade!!! I am forced to pay again to get the new programm, yes I would keep my days left, but still that is such a spit in the face for a longime customer! With the recent events and dont know if commiting for 3 years today is very wise.

At the end I found Total Security and download it.

[Berny]

Hi @splinter

50 minutes ago, splinter said:

I have Total Security for 2 years (625 days left), and they dont give me my free upgrade!!!
I am forced to pay again to get the new programm ...

Please see "Q1" in this pinned Topic from @Schulte
→ Kaspersky: Basic, Standard, Plus, Premium - Info & FAQ