Tsmk Posted June 28, 2022 Posted June 28, 2022 (edited) I'm unable to stream Netflix US, UK, Japan. OS - Win11 [21H2] Subscription - Extended version Edited June 28, 2022 by Tsmk Additional Info - OS, Subscription 1
Danila T. Posted June 28, 2022 Posted June 28, 2022 Hello, Thanks for feedback. We are analysing the problem. 3
Danila T. Posted June 29, 2022 Posted June 29, 2022 Hello, We will be in contact with you soon for further details. 1
Danila T. Posted July 12, 2022 Posted July 12, 2022 Hello, At the moment everything should work via VPN servers UK, USA and JP (directories of these countries are available). 2
Tsmk Posted July 16, 2022 Author Posted July 16, 2022 Hello, USA server is working fine now. Getting same error for UK & JP. Attaching scrennshots.
Flood and Flood's wife Posted July 17, 2022 Posted July 17, 2022 (edited) On 7/12/2022 at 10:36 AM, Danila T. said: At the moment everything should work via VPN servers UK, USA and JP (directories of these countries are available). Expand On 7/16/2022 at 8:04 PM, Tsmk said: USA server is working fine now. Getting same error for UK & JP. Expand Hello @Danila T. @Tsmk, Confirmed, we also can connect to US servers, but not UK, nor Japan. Thank you? Flood?+? Edited July 17, 2022 by Flood and Flood's wife 1
Danila T. Posted August 1, 2022 Posted August 1, 2022 Hi all! We investigate this problem. Thank you! 4
ewreal Posted August 31, 2022 Posted August 31, 2022 On 8/1/2022 at 8:18 AM, Danila T. said: Hi all! We investigate this problem. Thank you! Expand Hello! The Brazilian server is also without access to Netflix. I opened a support ticket with number INC000014446452 for verification. Please check this too. Below is a screenshot of the error. Thank you very much in advance. Warm regards, Ewerton M. 1
ewreal Posted August 31, 2022 Posted August 31, 2022 The problem also happens when the website https://fast.com/ tries to connect to their servers to check the connection speed. An interesting detail to note is that this website is powered by Netflix and may use their servers to test the connection. Maybe there was a VPN IP blocking by Netflix, which shouldn't be a surprise, let alone a problem for a company that provides VPNs that include this feature, as Kaspersky does. The error messagem is red and it says "We were unable to access our servers to perform the test. Perhaps you are not connected to the internet." I'm still waiting for a solution. 1
Tsmk Posted September 18, 2022 Author Posted September 18, 2022 On 8/1/2022 at 8:18 AM, Danila T. said: Hi all! We investigate this problem. Thank you! Expand Hi Danilla, Any update on this ?
Fabio Lago Posted January 24, 2023 Posted January 24, 2023 hello any news for this situation I also can't access netflix connected to VPN Brazil
Flood and Flood's wife Posted January 24, 2023 Posted January 24, 2023 On 1/24/2023 at 2:34 AM, Fabio Lago said: hello any news for this situation I also can't access netflix connected to VPN Brazil Expand Hello @Fabio Lago, Welcome! Which error message shows? Post a full screen screen-print - including the URL please? Thank you? Flood?+?
Aznar76 Posted January 27, 2023 Posted January 27, 2023 hello, not working japan vpn server for netflix 1
Flood and Flood's wife Posted January 27, 2023 Posted January 27, 2023 Hello @Aznar76, Welcome! Have you followed the Netflix troubleshooting for Netflix Error UI3003? Does the same error repeat in every supported browser? Thank you? Flood?+?
Danila T. Posted February 16, 2023 Posted February 16, 2023 Hello, Problem with UK and DE VPN servers and Netflix already fixed.
Bgirl Posted June 3, 2023 Posted June 3, 2023 Hey there, I’m in the UK unable to stream Brazil VPN on either HBO MAX or NETFLIX. How can this be fixed? Thank you!
Flood and Flood's wife Posted June 3, 2023 Posted June 3, 2023 (edited) On 6/3/2023 at 12:30 AM, Bgirl said: I’m in the UK unable to stream Brazil VPN on either HBO MAX or NETFLIX. How can this be fixed? Expand Hello @Bgirl, Welcome! Unfortunately, Brazil is not supported: For Netflix, Kaspersky VPN supports: USA, United Kingdom, Germany, Japan. For HBO Max, Kaspersky VPN supports: USA. References: Kaspersky VPN Secure Connection - General, Supported streaming services. Application usage restriction. Thank you? Flood?+? Edited June 4, 2023 by Flood and Flood's wife pn
KarDip Posted June 4, 2023 Posted June 4, 2023 Hi All Please read Quote below link. Kaspersky is not a provider of VPN (Virtual Private Network) services. If access to specific websites or services is limited in the VPN service provider's region, you will not be able to access these websites and services through Kaspersky VPN Secure Connection. https://support.kaspersky.com/KSDE/Win5.9/en-US/131811.htm
Tsmk Posted July 17, 2023 Author Posted July 17, 2023 On 6/3/2023 at 2:35 AM, Flood and Flood's wife said: Hello @Bgirl, Welcome! Unfortunately, Brazil is not supported: For Netflix, Kaspersky VPN supports: USA, United Kingdom, Germany, Japan. For HBO Max, Kaspersky VPN supports: USA. References: Kaspersky VPN Secure Connection - General, Supported streaming services. Application usage restriction. Thank you? Flood?+? Expand Hello, It's not just Netflix; now nothing is working for the USA, United Kingdom, Germany, Japan. Attaching screenshots -
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