The bootable Kaspersky Rescue Disk antivirus is unable to unlock the C: partition of Windows 11

[Chikhawi]

Dear Sirs and Madams, good day to all. I wish you all a wonderful day as well, and thank you very much in advance.

Please help me find a solution to this problem.

I used Kaspersky Rescue Disk 18 (Kaspersky Rescue Tool) to scan and analyze my Windows 11 computer to check for viruses.

The problems I encountered were as follows:

After I booted from the Kaspersky Rescue Disk USB drive and Kaspersky Rescue Tool started, it displayed the following message:

==============================================================================================================

Warning

Your Computer's operating system is in hibernation mode or has been shut down incorrectly.

Press REBOOT to restart computer.
To mount volumes correctly:
- Launch the Windows operation system
- In the Start menu select Restart
- Launch kaspersky Rescue Disk again.

Press SKIP to mount volumes in "read-only" mode.
Malware isn't be disinfected in this mode!

Press CONTINUE to try to mount volumes in "read-write" mode.
This procedure may cause damage of files system!

==================================================
I clicked CONTINUE to try to mount the volumes in read and write mode so that Kaspersky could eliminate and remove viruses when one is present.

But I discovered that Kaspersky Rescue Disk is unable to delete or add anything,
whether a file or a folder, from the Windows 11 C: partition.

The bootable Kaspersky Rescue Disk antivirus is ineffective and unable to unlock the Windows 11 C: partition.

My dear brothers and friends, is there a way to unlock the Windows 11 C: partition so that it is accessible for reading and writing
for any other bootable system?

I'm adding some additional information that might help you find a solution.

1. On my Windows 11, the built-in BitLocker disk encryption tool, which secures data by making the drive unreadable, is disabled.

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The result of the command `manage-bde -status`:

===============================================
Microsoft Windows [version 10.0.26200.7840]
# manage-bde -status C:
BitLocker Drive Encryption: Configuration Tool version 10.0.26100
Copyright (C) 2013 Microsoft Corporation. All rights reserved.

Volume C: []
[Operating System Volume]

Size: 180.00 GB
BitLocker Version: None
Conversion Status: Fully Decrypted
Encrypted Percentage: 0.0%
Encryption Method: None
Protection Status: Protection Disabled
Lock Status: Unlocked
Identity Field: None
Key Protectors: None Found
Administrator@DESKTOP-NOPGV12 C:\Users\Administrator

=============================================
Result of the manage-bde -off command:
==============================================
Microsoft Windows [version 10.0.26200.7840]

# manage-bde -off C:
BitLocker Drive Encryption: Configuration Tool version 10.0.26100
Copyright (C) 2013 Microsoft Corporation. All rights reserved.

ERROR: An error occurred (code 0x80310008):
BitLocker Drive Encryption is not enabled on this drive. Enable Drive Encryption.

Administrator@DESKTOP-NOPGV12 C:\Users\Administrator
======================================================================

Thank you in advance. I look forward to your reply.

 

[Yury N.]

Hello.

1) KRD 2018 doesn't support BitLocker. Please use KRD 2024.

2) After here

Press REBOOT to restart computer.
Press SKIP to mount volumes in "read-only" mode.
Malware isn't be disinfected in this mode!
Press CONTINUE to try to mount volumes in "read-write" mode.
This procedure may cause damage of files system!

Highly recommended select "REBOOT" or "SKIP". Select "CONTINUE" only if you've already tried everything else.

Edited April 17 by Yury N.