Tasks Cannot be Performed

[The Buziness]

Good day, We have installed Kaspersky as a test for 5 devices. 4 computers and one mobile device. Currently all the computers are on the default profile except for the Admin laptop which is using a customized security profile. The issue is that I receive event reports of tasks not being done. Event Reports that I've received:

1. KSN Servers Unavailable
2. Task Cannot be performed. Reason: Cannot start two tasks at the same time
3. Protection components are disabled. Component: Protection
4. Task Stopped : Component File threat Protection

I have tried to review all settings and change the default policy tasks to enable tasks not to run at the same time and even changed the tasks times to occur when there is activity on end users workstations. But I still get these reports, the admin console also shows that an Anti Virus scan has not been while other computers have done them. Please help to understand where I'm getting it wrong so that we can run a scheduled Anti Virus scan and Database update

[Konstantin Antonov]

Hi, Thank you for the provided info. For further investigation of your problem we need additional info: products and versions that you use, screenshots of the errors, export of the problem task and policies. Thank you!

[The Buziness]

Hi Konstantin, Please find below details required.

1. Kaspersky Endpoint Security Cloud Plus, User International Edition Trial license
2. Build version: 8.2.2.0
3. UI build version: 8.2.3.0

Error Message received: Event "Task cannot be performed" has occurred on device LAPTOP-UI8UD0VR in Windows domain INVESTSOLARAFRI on Monday, April 29, 2019 5:09:49 AM (GMT+00:00) Event type: Task cannot be performed Result: Cannot start task Object: Update Object\Name: Update Reason: Cannot start two tasks at the same time User: NT AUTHORITY\SYSTEM (Initiator) Release date: Unknown Event "KSN servers unavailable" has occurred on device LAPTOP-UI8UD0VR in Windows domain INVESTSOLARAFRI on Monday, April 29, 2019 5:00:17 AM (GMT+00:00) Event type: KSN servers unavailable Application\Name: Kaspersky Endpoint Security for Windows User: NT AUTHORITY\SYSTEM (System user) Component: Protection Event "Protection components are disabled" has occurred on device DESKTOP-5QGTI5R in Windows domain WORKGROUP on Monday, April 29, 2019 5:58:08 AM (GMT+00:00) Event type: Protection components are disabled Application\Name: Kaspersky Endpoint Security for Windows User: DESKTOP-5QGTI5R\Reception (Active user) Component: Protection Result\Description: Some protection components are disabled Event "Task stopped" has occurred on device DESKTOP-CAA75II in Windows domain WORKGROUP on Tuesday, April 30, 2019 1:19:25 PM (GMT+00:00) Event type: Task stopped Application\Name: Kaspersky Endpoint Security for Windows User: NT AUTHORITY\SYSTEM (Initiator) Component: Web Control Result\Description: Task stopped Object: Web Control Object\Type: Subsystem Object\Name: Web Control Policy applied is default. Modifications done are:

1. Scheduled update - Every day at 0800hrs (Start of business day)
2. Scheduled Anti Virus scan - Every 2 days at 1300hrs (While devices are still active due to daily activities)
3. Notifications are of those events above as error messages

When trying to do an Anti Virus scan manually it says task can not be completed after completing 1%.

[Nikolay Arinchev]

Hi,

1. Do you use KSC as KSN proxy or local hosts connect directly to ksn servers?
2. Please disable "Allow use of local tasks" at KES policy - local tasks - Task management and local tasks will not run anymore

3&4 There are several reasons for that events. for further investigation we will need GSI report from affected host.

[The Buziness]

Hi Nikolay,

1. We do not use KSC as KSN proxy, all end users are connected directly to the ksn server.
2. I have allowed use of local tasks.

Is there Best Practice manual that I could use for an optimal setup for a corporate organisation that has employees around the world, as we choose KSC for the ability to control devices from a central location and implement security policies to remote devices.

[Nikolay Arinchev]

Please disable local tasks to get rid of task errors.