<Kaspersky Standard> Taskbar Icon Frozen to RED after PC Restart

[DigitFish]

System Info

• Win11 25H2
• Kaspersky Standard 21.23.6.614(a)

Problem

• After restart my PC, the icon stays RED and never change to green.
• Have checked Kaspersky status --> everything OK and the GUI shows green when taskbar icon is red.
• (Weried) Press Win+Shift, icon turns GREEN. Or pause and resume computer protection, then restart again, icon shows green.

Relative Problem

• https://forum.kaspersky.com/topic/kaspersky-protection-always-disabled-on-start-up-35843/
• https://forum.kaspersky.com/topic/kaspersky-icon-appears-red-but-no-problems-detected-46656/
• https://forum.kaspersky.com/topic/kaspersky-icon-29584/

Above relative links all indicate a restart could solve the problem. Actually when I use Kaspersky Internet Security, sometimes this problem appeared. However in my case, the only solution is what I write in <Problem> section.

 

[Flood and Flood's wife]

1 hour ago, DigitFish said:

System Info

• Win11 25H2
• Kaspersky Standard 21.23.6.614(a)

Problem

• After restart my PC, the icon stays RED and never change to green.
• Have checked Kaspersky status --> everything OK and the GUI shows green when taskbar icon is red.
• (Weried) Press Win+Shift, icon turns GREEN. Or pause and resume computer protection, then restart again, icon shows green.

Relative Problem

• https://forum.kaspersky.com/topic/kaspersky-protection-always-disabled-on-start-up-35843/
• https://forum.kaspersky.com/topic/kaspersky-icon-appears-red-but-no-problems-detected-46656/
• https://forum.kaspersky.com/topic/kaspersky-icon-29584/

Above relative links all indicate a restart could solve the problem.

Actually when I use Kaspersky Internet Security, sometimes this problem appeared. However in my case, the only solution is what I write in <Problem> section.

 

Hello @DigitFish, 

Welcome!

1. Please share the *full* Win11 25H2  *version & build* information, in Windows *Search* type WINVER, open the WINVER app, post back the information shown in the WINVER popup please?
2. In the troubleshooting & problem determination/steps to resolve - has the computer ever been SHUTDOWN - using the *Shutdown* option - not Restart, a time delay of at least five minutes - then the computer restarted by pressing the power button ON & logging in? 
3. For *our* clarity, when (you) say: "Actually when I use Kaspersky Internet Security, sometimes this problem appeared. " - does that mean the red-icon issue pre-existed the install of Kaspersky Standard? 
4. Has Kaspersky Standard been fully *uninstalled* using Windows - Add & remove programs, the computer shutdown, using SHUTDOWN - not Restart, powered ON by pressed the power button, logged into & a *new* Kaspersky Standard downloaded & installed from (your) MyKaspersky account? IF 'no', please do this procedure, after installing the *new* Kaspersky Standard, make sure:

• The Kaspersky Standard is signed into so it synchronises with (your) MyKaspersky account.
• A Full scan is run.
• Run a manual Database update -> 

-> when these steps are complete - shutdown the computer *again*, using SHUTDOWN - not Restart, then power ON by pressed the power button, login, recheck the red-icon? IF the red-icon persists OR returns within the next 48hours & is not related to an app or module-update, log a support request, on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; provide a *detailed-history*                                                                                                                                                                              

*Note: do not select the AI-bot to log the case* 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited 4 hours ago by Flood and Flood's wife
formatting

[DigitFish]

Thanks for your reply!

Version

• Win11  25H2 26200.7462

Restart | Shutdown

Problem can be reproduced when **restart**. For now I haven't seen similar problem when using **shutdown**.

3 hours ago, Flood and Flood&#x27;s wife said:

For *our* clarity, when (you) say: "Actually when I use Kaspersky Internet Security, sometimes this...

I used to use Kaspersky Internet Security, and similar problem happened (in Windows 24H2 or 25H2? I can't remember...)

3 hours ago, Flood and Flood&#x27;s wife said:

Has Kaspersky Standard been fully *uninstalled* using Windows - Add & remove programs,

Yes, have fully uninstalled. Then after some restarts the same problem appears again.

[DigitFish]

Surprisingly, after a shutdown, some time delay and start PC again, this problem is solved.

The icon is still red on startup (when cursor hover on it, a message shows kaspersky is starting), but after a very short time it turns green.