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Hello @SystemInfo

Welcome back!

  1. Possibly a patch is waiting to be applied🤔
  2. Patches arrive silently🤫, they wait for 7 days/168hours; if the computer is not shutdown/rebooted & restarted, during those 7 days/168hours, the Kaspersky icon turns red
  3. Has the computer been rebooted, in the last 7 days? 
  4. Is there any information in Detalhes

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
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3 minutes ago, Flood and Flood's wife disse:

Hello @SystemInfo

Welcome back!

  1. Possibly a patch is waiting to be applied🤔
  2. Patches arrive silently🤫, they wait for 7 days/168hours; if the computer is not shutdown/rebooted & restarted, during those 7 days/168hours, the Kaspersky icon turns red
  3. Has the computer been rebooted, in the last 7 days? 
  4. Is there any information in Detalhes

Thank you🙏
Flood🐳+🐋

Yes My pc was restarted today.
I updated the database in a few minutes the icon returned to normal.
Is it a bug in Antivirus, and as if the icon had frozen.

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2 minutes ago, SystemInfo said:
  1. Yes My pc was restarted today. I updated the database in a few minutes the icon returned to normal.
  2. Is it a bug in Antivirus, and as if the icon had frozen.

Hello @SystemInfo

You're most welcome!

Thank you for posting back!

  1. After rebooting, what is the version & patch(x), on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About
  2. It's not possible to answer a generic question without data/logs/traces, none of which can be submitted in the Community, Kaspersky support will need to assist you; please raise a case with them, on the support page, select either Chat or Email, then fill in Application malfunction, Other template.

Please share the outcome, with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

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