SurfShark VPN can't connect on macOS 12 and M1 Chip

[mst888]

Hi, a few days ago I installed the SurfShark VPN on MacOS. I have the Kaspersky Internet Security but as long as I have turned it on, the VPN cannot connect. If I turn off the KIS, the VPN does connect. Has anyone had this issue? 

[Flood and Flood's wife]

Hello @mst888, 

Welcome!

1. Which MacOS version? use Read before you create a new topic! as a guide. 
2. Which KIS version?  use Read before you create a new topic! as a guide. 
3. Which SurfShark VPN version? 
4. Are there any errors in the KIS Reports? 
5. Since installing  SurfShark VPN, has KIS been restarted?
6. Has the issue been logged with Kaspersky Consumer support? 

Please let us know?

Thank you🙏

Flood🐳+🐋

[mst888]

1. My MacBook has macOS Monterey 12.1
2. I run KIS version 21.1.0.150c
3. I have SurfShark version 3.11.0
4. There’s no errors on KIS Reports
5. Since I installed SurfShark VPN I have restarted several times KIS
6. Yes, I’ve logged this issue with Kaspersky Consumer support

[Flood and Flood's wife]

Hello @mst888, 

Thank you for the information!

• In the last month there’ve been several problems reported by other Community members, but, for macOS Monterey 12.1 & Kaspersky’s VPN, not a 3rd pty VPN. 
• Please wait for Support to respond, they may request logs, traces & other data; if they provide a solution please share it with the Community? 

Thank you🙏

Flood🐳+🐋

[cdoany]

Hello Flood,

I’m having the exact same problem. I was wondering if you ever found a solution?

 

thank you

Cam

[Danila T.]

Hello @cdoany !!

 

Please clarify - does disabling Network Attack Blocker in our antivirus settings (KIS\KSC) help?

[cdoany]

Thank you Danila,

 

Disabling the network attack blocker does work, so that’s helpful, thank you :).

But I think this is still a temporary fix as I really don’t want to keep the network blocker off.

Maybe there’s some way to mark surfshark as safe for network attack blocking?

 

thank you.

 

[Danila T.]

@cdoany For now, this is the only temporary solution. We are working on a fix.

[Nizar]

Hi,

Same issue with Kaspersky VPN and Kaspersky Internet security: Internet is block and I had to switch off the Network Attack Blocker

MACOS : Monterey 12.2.1

Regards

[Danila T.]

Hi all!

 

The bug only exists for macOS 12 and devices with the M1 processor. The cause is the macOS operating system itself, and we reported it to Apple.

 

 

[Slawomir]

I’m having the same problem and when disabling Network Attack Blocker I can use Surfshark VPN.

[Danila T.]

Hello,

Please check this problem with macOS 12.3, that was just released.

[Vian777]

Hello,

Please check this problem with macOS 12.3, that was just released.

 

I have the same problem too. Just updated to mac os 12.3 and the issue is still persist.

 

• Im using macbook pro m1 14 with macos 12.3

• kaspersky internet security for mac 21.1.0.150c.d

• surfshark 3.13.1
• no error report 

 

Right now i have to disable the  Network Attack Blocker in order to used Surfshark vpn.

So please help to fix this bug.

 

[Danila T.]

Hello @Vian777 

Thanks for info. Bad news 😔  We should all wait for Apple to fix this problem in future versions of their system.

[Danila T.]

Hello @Vian777, @Slawomir, @Nizar, @cdoany and @mst888!

 

Please check this problem with macOS 12.4, that was just released.