Subscription Expired

[Mightier Pen]

I want to try the free trial for Safe Kids.  I have Kaspersky Pro.  My account says my safe kids subscription expired.
But I never used it before.  Why is there a subscription I never used, expired on my account?
How can I try the free pro trial?

 

[Flood and Flood's wife]

4 hours ago, Mightier Pen said:

I have Kaspersky Pro. 

I want to try the free trial for Safe Kids.  My account says my safe kids subscription expired.
But I never used it before. 

Why is there a subscription I never used, expired on my account?
How can I try the free pro trial?

 

Hello @Mightier Pen, 

Welcome!

Kaspersky *Premium* includes Kaspersky Safe Kids *Premium*. 

Because the image has blocked out information & an inactive subscription it's impossible to see clearly what's going on, please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history* & do not select the AI-Bot to submit the request:                                                                                                                                             

Thank you🙏
Flood🐳+🐋

Edited 11 hours ago by Flood and Flood's wife
formatting

[MightierPen]

1 hour ago, Flood and Flood's wife said:

Hello @Mightier Pen, 

Welcome!

Kaspersky *Premium* includes Kaspersky Safe Kids *Premium*. 

Because the image has blocked out information & an inactive subscription it's impossible to see clearly what's going on, please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history* & do not select the AI-Bot to submit the request:                                                                                                                                             

Thank you🙏
Flood🐳+🐋

I see on the Premium pricing page at the bottom it says Safe Kids one year free.  That explains it because I got the premium more than a year ago.  Guess I won't be getting the trial then.

[Flood and Flood's wife]

16 minutes ago, MightierPen said:

I see on the Premium pricing page at the bottom it says Safe Kids one year free.  That explains it because I got the premium more than a year ago.  Guess I won't be getting the trial then.

Hello @MightierPen, 

Thank you for posting back! 

(ioo) it's still worth contacting Kaspersky Customer Service - Kaspersky Safe Kids offers a free 7-day Trial version, *maybe* they will agree to offer that - it's worth a shot - you have nothing to loose by asking. 

Thank you🙏
Flood🐳+🐋