Slowing down my PC

[Travis121]

Hello

 

Ever since i installed this Kaspersky it randomly TREMENDOUSLY slows down my PC where I have to force restart it to do anything.

When I try to see what is running using the security opens, thats takes a long time to open and for a few seconds the CPU shows 100%... then, when I turn off Kaspersky, my PC never slows down, never a problem nothing.

So the problem must be Kaspersky. I have tried to contact them many times and the 1 reply was that I should update to Kaspersky total, which.. did noting to help the slow down problem. I am fed up with their service and lac lustre attitude.

 

Please... HOw do I stop this extreme random slow down on my PC. My next option is to completely unintall Kaspersky and go back to Avast. Im that fed up!

[Guilhermesene4096]

@Travis121Welcome

 

Please provide your operating system version and the version of Kaspersky installed

 

Support links:

→ How to find your operating system version

→ How to find the name and version number of a Kaspersky application

[Travis121]

Hello @Guilhermesene4096

 

Thank you...

PC version 22H2 (OS Build 19045,4046)

Kaspersky Plus 21.16.6.467

[Guilhermesene4096]

@Travis121

Could you please provide more details on the situation?

For example:

• Does the slowdown problem happen when starting the system or after opening some specific applications?
• Have you changed any settings in Kaspersky? If so, have you tried restoring the product to factory defaults?
• Have you tried reinstalling the product (uninstall → delete temporary files and caches → install again)?
• Did the problem start after some change to the system?
• Do you have any other security products installed?

Sorry for so many questions, but the purpose of this is to try to understand and find what is causing this strange behavior on your computer to help you ? 

Edited February 23, 2024 by Guilhermesene4096

[Travis121]

It seems to happen most after after my PC wakes up from a lock screen time out, But it also random happens while on you tube, or in Excel, or in Word, or using VLC... its just random.

I have changed no settings.

I have not tried to re-install the product. If I uninstall, its staying uninstalled

No changes to the system, pretty much from week 1 after installation this started happening.

Only other security products are those that come standard with Windows.

[Travis121]

And im assuming this a very common problem, as when I tried to do the chat support, one of the options was like "PC slow down

[harlan4096]

Can You post the hardware specs of Your system?

[Guilhermesene4096]

@Travis121

It's not that common, especially with this specific fact of 100% CPU usage.

Perhaps a complete reinstallation of the product and a cleaning of the system could help you in this case.

Additionally, you can also take a look at this Kaspersky Support article → How to speed up computer performance

You can download the latest version of Kaspersky Plus here and then connect it to your My Kaspersky account.

Kaspersky Plus → Download link

Edited February 23, 2024 by Guilhermesene4096

[Travis121]

Processor    Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz   3.50 GHz
Installed RAM    20,0 GB
System type    64-bit operating system, x64-based processor
 

[harlan4096]

SSD drive in main C : system?

[Travis121]

Yes.

Sorry for late reply, the notice of a reply went to spam.

[SystemInfo]

On 23/02/2024 at 17:24, Travis121 disse:

Olá

 

Desde que instalei este Kaspersky, ele aleatoriamente TREMENDOSA lentidão no meu PC, onde tenho que forçar a reinicialização para fazer qualquer coisa.

Quando tento ver o que está rodando usando a segurança abre, demora muito para abrir e por alguns segundos a CPU mostra 100%... então, quando desligo o Kaspersky, meu PC nunca fica lento, nunca é um problema nada.

Então o problema deve ser o Kaspersky. Tentei contatá-los várias vezes e a 1ª resposta foi que eu deveria atualizar para o Kaspersky Total, o que não ajudou no problema de lentidão. Estou farto do serviço deles e da atitude lac lustrosa.

 

Por favor... Como faço para parar essa lentidão extrema e aleatória no meu PC. Minha próxima opção é desinstalar completamente o Kaspersky e voltar para o Avast. Estou tão farto!

Good morning @Travis121

• Could you tell me if you are using any other antivirus products? If yes, please remove.
• If you are using Malwarebytes, please remove it.
• We have to eliminate possible programs that may be causing incompatibility. Make these attempts, if it doesn't return to normal, come back here and let us know.

[Travis121]

No other antivirus products.

I dont know what Malwarebytes is, so doubt I have it.

 

Ive just had Kaspersky off for a few days and my PC was running wonderfully. I turned Kaspersky back on this evening, and I had to force restart my PC cause it froze on the login screen after a screen timeout.

[harlan4096]

That's a very weird behavior, run a ScanDisk on Your drive C :

 

Uninstall and reinstall Your Kaspersky product.

[mirandac]

I have the exact same issue and it's been going on for about half a year. It's driving me nuts. I paid for PC safety, not sabotage. I've had Kaspersky for a few years so I'm not sure what's caused it to change :(( Gonna keep an eye on this thread to see if a solution is found!

[nexon]

@Travis121 @mirandac are you tried restore Windows from restore points? Or tried install kaspersky on fresh clean installation of Windows?

If there are problems in fresh installed Windows something is bad with kaspersky. But i never had problems like you guys. 

[Jimmyb]

I have had many people complain about Kaspersky slowing their computer down 100% cpu usage. The reason for it is the Kaspersky launcher, it is terrible and if you look inside of the program it is pretty messy.

There can be times when Kaspersky launcher can use 100s of mb, the computer will feel like it is frozen, also unfortunately you can not shut it down or end the task.  ( you can )

Kaspersky there is an old saying that says

IF IT AINT BROKE DONT FIX IT

OR

GIVE IT A KISS    Keep-It-Simple-Stupid

 

[nexon]

@Jimmyb

1. System HW? 

2. Did you contacted tech support? 

3. Installed on fresh new clean installation of Windows? Or it is installed on 5 years old pc with many programs. 

 

[x7007]

mine too, I tested on 2 computer, kaspersky slow down the computer to a crawl, couldn't believe how both system were running so smooth without Kaspersky installed, even when I disabled half of the protections I don't need

W11 24H2

7800x3d

Msi x670 TOMHAWK

32GB ram 2 6000 Slots 14-15-15-30

4090 RTX

 

8700

Asus PRIME Z-370-P

32GB  ram 2 3200 slots DDR4

1080 GTX

 

[Fr_Parisien]

Ce sont des cas particuliers...

Sur un « vieux PC » Processeur I7 2700K (O/C 4,2 MHz All Cores) MSI 1660 Gaming Super, 16 Go de RAM - 2134 Mhz -, SSD SATA SAMSUNG PRO 1 TO : 

Pas de ralentissement avec la dernière version De plus, le bureau est fonctionnel après 12 secondes (Bootracer)

Ce qui peut ralentir, c'est le système de surveillance, en particulier l'hybernation (qui est un dump), en particulier sur le SSD dramless, pas cher sans ou avec un petit cache mémoire

En fait il faudrait désactiver le fastboot (démarrage rapide) dans les paramètres BIOS/UEFI (même Microsoft conseille de le désactiver pour certains scénarios) mais on se prive d'hypernation

It's worse on laptops at start -up there may be a search for Wi Fi networks, which can slow down starting, even if you have defined a priority network.

Kaspersky analyzes Wi Fi networks as a reminder In short, there are lots of possibilities (I only put a few examples)

[Berny]

@Fr_Parisien

7 hours ago, Fr_Parisien said:

SSD dramless, 

Correct , but this is a hardware Kaspersky related issue.