Erick R Posted Thursday at 04:11 PM Share Posted Thursday at 04:11 PM Safe Kids app not working since downloading iOS 18. To resolve, deleted app from phone and now I cannot find Safe Kids app in App Store. Help! Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted Thursday at 05:16 PM Share Posted Thursday at 05:16 PM (edited) On 9/20/2024 at 2:11 AM, Erick R said: Safe Kids app not working since downloading iOS 18. To resolve, deleted app from phone and now I cannot find Safe Kids app in App Store. Help! Hello @Erick R, Welcome! IF (you're) in the US, there may be some software distribution issues due to the US ban of Kaspersky, please read: Guide on Kaspersky software availability in the United States... For us (we're not in US) the app is still accessible in the app store, however for our US relatives, they have the same issue as you. Please log a request with Kaspersky Customer Service -> https://support.kaspersky.com/b2c#contacts -> on the support page, select either Email or Chat, then fill in the template as shown; please include a *detailed history*: *Also - IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋 Edited Saturday at 11:40 AM by Flood and Flood's wife reformatted image Link to comment Share on other sites More sharing options...
mikv Posted Friday at 07:00 PM Share Posted Friday at 07:00 PM But it is not working with iOS18. Please fix this asap! Link to comment Share on other sites More sharing options...
Tim M Posted Friday at 07:37 PM Share Posted Friday at 07:37 PM Yes. App crashing on iOS 18 here too. can you please update the app? Link to comment Share on other sites More sharing options...
rvs007 Posted Saturday at 01:59 AM Share Posted Saturday at 01:59 AM Came here to say the same… Safe Kids iOS app doesn’t populate with the children’s profiles after signing in and eventually crashes out to Home Screen. I’m in Canada so the app is still available in the App Store. Link to comment Share on other sites More sharing options...
Rave Posted Saturday at 06:58 AM Share Posted Saturday at 06:58 AM Safe Kid app is crashing after iOS 18 Upgrade ,this is from Singapore. Link to comment Share on other sites More sharing options...
R H Posted Saturday at 10:53 AM Share Posted Saturday at 10:53 AM Same here from Australia App is crashing with IOS 18 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted Saturday at 12:05 PM Share Posted Saturday at 12:05 PM (edited) Hello @mikv, @Tim M, @rvs007, @Rave, @R H, Welcome! Since our previous reply the same issue has hit us as well. In early August the US ban of Kaspersky impacted Kaspersky's software accessed via Google Play Store, the AV, KSK, KPM & VPN all became unavailable. Kaspersky's response, from HQ 8th Aug, 2024: "Due to US ban - Google blocked access to our developer console. We couldn't update our apps on Gplay right now." We imagine this is now a similar issue for Apple, irrespective of the user's location. We recommend logging with Kaspersky Customer Service so they have some oversight - IF *one* person logs a incident Kaspersky generally addresses it as a single user issue - IF more than one user logs the same issue, sometimes Kaspersky stirs. The process for logging an incident is as per our first reply to @Erick R, posted 20th Sept, 3:40am Note: Kaspersky HQ advice 8th Sept, 2024 -> for *alternative* KSK distribution for Android was: "It will be available soon." So, a month after logging the issue, there's still no alternative sources for KSK. Thank you🙏 Flood🐳+🐋 Edited Saturday at 12:12 PM by Flood and Flood's wife Grammar Link to comment Share on other sites More sharing options...
Solution Danila T. Posted 21 hours ago Solution Share Posted 21 hours ago Hello, Problem already fixed. Please install latest build of the KSK for iOS via AppStore. Thanks. 3 Link to comment Share on other sites More sharing options...
Silvio6 Posted 12 hours ago Share Posted 12 hours ago Same issue. I am in Europe. Support did not help. Pay me back. Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted 12 hours ago Share Posted 12 hours ago (edited) 20 minutes ago, Silvio6 said: Same issue. I am in Europe. Support did not help. Pay me back. Hello @Silvio6, Welcome! Unfortunately the Kaspersky Community cannot help, having no access to (your) private information, please read & follow: How to request a refund for a Kaspersky application, on the support page - https://support.kaspersky.com/b2c#contacts - select Email, fill in the template as shown below & provide a *detailed history*, also, IF (you've) previously logged an issue with support include the incident reference number from that issue as well please: Any issues or concerns please post back? Thank you🙏 Flood🐳+🐋 Edited 12 hours ago by Flood and Flood's wife pn Link to comment Share on other sites More sharing options...
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