Safe Kids App not working with iOS 18

[Erick R]

Safe Kids app not working since downloading iOS 18.  To resolve, deleted app from phone and now I cannot find Safe Kids app in App Store.  Help!

[Flood and Flood's wife]

1 hour ago, Erick R said:

Safe Kids app not working since downloading iOS 18.  To resolve, deleted app from phone and now I cannot find Safe Kids app in App Store.  Help!

Hello @Erick R, 

Welcome!

IF (you're) in the US, there may be some software distribution issues due to the US ban of Kaspersky, please read: Guide on Kaspersky software availability in the United States...

For us (we're not in US) the app is still accessible in the app store, however for our US relatives, they have the same issue as you.

1. Please log a request with Kaspersky Customer Service  -> https://support.kaspersky.com/b2c#contacts -> on the support page, select either Email or Chat, then fill in the template as shown; please include a *detailed history*: 

• *Also - IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*       

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[mikv]

But it is not working with iOS18. Please fix this asap!

[Tim M]

Yes. App crashing on iOS 18 here too. 
 

can you please update the app?

[rvs007]

Came here to say the same… Safe Kids iOS app doesn’t populate with the children’s profiles after signing in and eventually crashes out to Home Screen. I’m in Canada so the app is still available in the App Store.