Renewing Kaspersky VPN without Google Play

[monx663]

Hi
I had purchased Kaspersky VPN from Google Play for my Android phone but since I bought a Huawei phone I no longer have Google Play. How can I migrate my subscription to be independent from Google and just use Kaspersky site for buying and renewing my subscriptions?

[Flood and Flood's wife]

1 hour ago, monx663 said:

I had purchased Kaspersky VPN from Google Play for my Android phone but since I bought a Huawei phone I no longer have Google Play. How can I migrate my subscription to be independent from Google and just use Kaspersky site for buying and renewing my subscriptions?

Hello @monx663, 

Welcome back!

• Is the existing subscription set to auto-renew? 
• Please seek assistance from Kaspersky support, on the support page, select either Chat or Email, then fill in Order and payment issues, Other template. 
• Read: Managing subscriptions, it covers both Google Play Store & Huawei.

• Please share the outcome with the Community, when it's available? 

  Thank you?
  Flood?+?

[monx663]

On 12/5/2022 at 4:28 PM, Flood and Flood's wife said:

Hello @monx663, 

Welcome back!

• Is the existing subscription set to auto-renew? 
• Please seek assistance from Kaspersky support, on the support page, select either Chat or Email, then fill in Order and payment issues, Other template. 
• Read: Managing subscriptions, it covers both Google Play Store & Huawei.

• Please share the outcome with the Community, when it's available? 

  Thank you?
  Flood?+?

Thanks. I did write to them but they did not respond. Today I just purchased a new subscription on the site and I am now trying to activate it on my phone but having problems... ?

[Flood and Flood's wife]

8 minutes ago, monx663 said:

1.  I did write to them but they did not respond.
2. Today I just purchased a new subscription on the site and I am now trying to activate it on my phone but having problems... ?

Hello @monx663, 

You're most welcome!

1. We're sorry to read that! Please share the incident referece number - it begins with INC000?
2. What kind of problems, please provide specific details & please include the phone manufacturer name & the OS version, refer: For Android, How to find the version of your operating system?. 

Thank you?
Flood?+?

Edited December 9, 2022 by Flood and Flood's wife