Remote Control - "We need you to verify this is not a milicious process"

[Jeeb]

Hi All,

I am working with my PC which is unattended and out of easy access, its stopped pinging back, although it can be accessed by the likes of teamviewer. So I jump on, by TeamViewer and RemoteUtilities, and ask kaspersky to pause protection. Click the button - a grey box comes up, though I can't remember the exact message, but its basically a validation box, like Kaspersky's own UAC bux, telling me it wants me to verify that I am asking it to do these things, and not a malicious process. 

 

The problem is, I can't respond to it over the remote control software (either) and then I have to restart the PC. Is this by design? are you just not able to interact over remote control? is there a way to override this process?

[Flood and Flood's wife]

Hello @Jeeb, 

Welcome!

1. In KIS, Self-Defense, has Allow managing Kaspersky Internet Security settings via remote control applications been checked/enabled? 

Thank you?
Flood?+?

[Jeeb]

Hi @Flood and Flood's wife - I have no idea, I shall restart it and check now.

[Jeeb]

Hi @Flood and Flood's wife- nope it wasn't ticked - didn't even know the option existed! next time I am with the machine I will configure that setting and see if it behaves itself!

[Jeeb]

Just managed to get the machine sorted, after enabling the permission for remote software to control it, it didn't work, so I disabled the protection for it and its fine now.

[Flood and Flood's wife]

1 hour ago, Jeeb said:

Remote Control - "We need you to verify this is not a malicious process"

Just managed to get the machine sorted, after enabling the permission for remote software to control it, it didn't work, so I disabled the protection for it and its fine now.

Hello @Jeeb, 

Thank you for the update!

1. Although we understand the imperative, disabling protection may not be the best option; is there any possibility that you could post a screen-print of the original issue: "Remote Control - We need you to verify this is not a malicious process", please? 
2. When the issues are happening, in KIS Reports, are there any TeamViewer & or RemoteUtilities events that are being logged that reflect the issues? 
3. Also, have TeamViewer & RemoteUtilities been configured to allow full control? 

Thank you?
Flood?+?

Edited February 22, 2023 by Flood and Flood's wife
re-worded 1.