Product I did not receive the key

[abdu_2023]

Hello everybody

 

I bought a product and did not receive the key. I later read that my region is not supported for this product. What is the way to refund the value of the product?

 

Attached is a hint about the invoice that was debited from my account

[abdu_2023]

I hope you can solve my problem quickly. There is a refund period agreement

[TKSC]

1 hour ago, abdu_2023 said:

I bought a product and did not receive the key. 
I later read that my region is not supported for this product. 
What is the way to refund the value of the product?

1 hour ago, abdu_2023 said:

I hope you can solve my problem quickly. There is a refund period agreement

Attached is a hint about the invoice that was debited from my account. 

Hello @abdu_2023, 

Welcome!

• Kaspersky Premium - does not have an *Activation code* - the *License code* is sent directly to (your) MyKaspersky account, you don't need an activation code for Kaspersky Basic, Standard, Plus, Premium. read this: I paid for an activation code but didn't receive it & this: Where can I find the activation code for Kaspersky Basic, Standard, Plus, Premium?
• Re "I later read that my region is not supported for this product." 

The advice is for the *VPN* only: https://me-en.kaspersky.com/premium

The use of VPN technology is subject to local laws and regulations. Kaspersky VPN Secure Connection should only be used for its intended purpose. And it is not available for downloading or activation in Belarus, China, Saudi Arabia, Iran, Oman, Pakistan, and Qatar.

(Your) Invoice shows the Kaspersky Premium & Kaspersky Safe Kids subscription has been purchased - the VPN has not = compliance with local laws. 

• IF you'd still like to request a refund, follow this: How to request a refund?

Thank you. 

👉IF you are installing Kaspersky Premium - READ:

1. How subscription works
2. How to activate a subscription on your device
3. How to install or remove the application

Edited October 26, 2023 by TKSC
grammar😌

[TKSC]

Additional @abdu_2023, 

• Re: "I hope you can solve my problem quickly. There is a refund period agreement."             
• There's a: 30-day money-back guarantee.

Thank you. 

[abdu_2023]

I want to activate the program, but I cannot. The program asks for the product code every time I open the application????!!!!

[abdu_2023]

When I log into my account through your website, it appears that I do not have a paid subscription??

[abdu_2023]

I paid money for nothing. A week has passed since the payment. I hope to solve my problem, as it is of the utmost importance

[abdu_2023]

This reference was purchased and I did not receive the activation code. Give me the activation code or return my money.

[abdu_2023]

The amount has been deducted from my account, and an explanation of the deduction of the subscription value is attached

[TKSC]

8 minutes ago, abdu_2023 said:

I want to activate the program, but I cannot. The program asks for the product code every time I open the application????!!!!

6 minutes ago, abdu_2023 said:

When I log into my account through your website, it appears that I do not have a paid subscription??

 

4 minutes ago, abdu_2023 said:

I paid money for nothing. A week has passed since the payment. I hope to solve my problem, as it is of the utmost importance

 

Hello @abdu_2023, 

You are most welcome!

1.  Log a request with Kaspersky Customer Service. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Order & Payment issues, Delivery issue template; please include any screen images & a detailed history. Support may request other details; they will guide you. 

Please share the outcome with the Community, when it's available? 

[abdu_2023]

I have been browsing your site for a week and did not find a solution to activate my subscription or redeem its value. I hope my problem is solved today. I cannot wait any longer.

[TKSC]

1 minute ago, abdu_2023 said:

I have been browsing your site for a week and did not find a solution to activate my subscription or redeem its value. 
I hope my problem is solved today. I cannot wait any longer.

Hello @abdu_2023, 

You are most welcome!

👉Read our previous reply. 

 

[abdu_2023]

nothing?

[abdu_2023]

I did not find these fields that I referred to?

[abdu_2023]

Guide me to the complete, detailed steps. Your site has countless articles, but I do not find what I am looking for in all of this.

[TKSC]

Stop posting so we can provide you with the steps!!

[abdu_2023]

A request has been submitted regarding the problem and the invoice file has been attached. I will wait until the evening. I hope my problem is resolved

[abdu_2023]

I will not stop publishing until I get my money back or receive an email containing the key. Other than that, I will not stop

[TKSC]

3 minutes ago, abdu_2023 said:

A request has been submitted regarding the problem and the invoice file has been attached. 
I will wait until the evening. 
I hope my problem is resolved.

1 minute ago, abdu_2023 said:

I will not stop publishing until I get my money back or receive an email containing the key. 
Other than that, I will not stop

 

To set your expectations @abdu_2023, Kaspersky Customer Service may take 3 to 5 business days to process the request - that is a normal turnaround time. 

You can wear your fingers out typing meaningless posts if you wish, it will not make Kaspersky Customer Service process the request any faster. 

[abdu_2023]

I will wait, and if I do not find a solution, I will file a complaint

[abdu_2023]

Thank you for your cooperation. I received the activation key a few minutes ago and it was activated. Thank you for your patience