Problems when replacing Kaspersky Internet Security with Kaspersky Plus

[EGL]

I replaced recently Kaspersky Internet Security with Kaspersky Plus. 

So, Kaspersky Plus was installed O.K., but Internet Security hasn't been removed in total.

There is still a grey icon of Internet Security (which is disabled) in the menu bar of Windows 10 (ver. 22H2). Also in the Program Files there is still a folder of Internet Security.

Thus, pls advice if I must remove in total Internet Security by using the tool Add/Remove Programs in the Control Panel of my Windows.

 

[Berny]

@EGL

This is what i should try :

1) First Uninstall KIS (keep license & options during uninstall) + reboot

2) If no fix : Download / Install Kaspersky Plus via My Kaspersky → Licenses 

 

[BlackEdition]

Check your installed apps from Windows Settings > Apps > Installed Apps: Do you see 2 Kaspersky apps installed? If so, then just delete Internet Security. Or you could uninstall everything and re-install Plus again for peace of mind (remember to tick on "save settings and license" before uninstalling).

A similar issue happened to me a year ago if you want to read about it:
https://forum.kaspersky.com/topic/why-do-i-have-2-kaspersky-plus-instances-after-updating-52324/