Problem on application rules window

[Kasperov]

Hi, sometimes (recently) when I start to search a word in search box in application rules window, it hangs for seconds and then returns wrong search results. At the next computer restart it prompts to send very large report .dmp files to kaspersky (~600-900MB total), which I can't upload that amount. There is also ~7GB of those files in c:\ProgramData\Kaspersky Lab\AVP21.3\Traces folder. Is it me or does anybody else have this problem?

Thanks

[Berny]

@Kasperov

Please follow these steps :

1) Disable Traces : https://support.kaspersky.com/15043#block1
2) Remove all enc1 files under  C:\Program Data\Kaspersky Lab
3) Empty the Recycle Bin
4) Reboot

[Kasperov]

Thanks @Berny

Traces are already disabled. There is no enc1 file in C:\Program Data\Kaspersky Lab or in any subfolders. 

[Berny]

@Kasperov

You are welcome.

Please download and run  WinDirStat ?

[Kasperov]

@Berny

Ok, what should I do next? Do you want to find specific type of file or data?

[Berny]

@Kasperov

When WinDirStat analyze  is completed  please check the volume size that is related with Kaspersky folders ?

 

[Kasperov]

@Berny

I installed it but I don't know how to use it to show all Kaspersky folders & files, but I found 2 major Kaspersky folders below. Please tell me if there is any other place I should look for.

c:\Program Files (x86)\Kaspersky Lab\ --- 572 MB

c:\ProgramData\Kaspersky Lab\ --- 9 GB

[Berny]

@Kasperov

Please check the content from the “c:\ProgramData\Kaspersky Lab\”  (9 GB) folder with the Windows File Explorer and attach a screenshot in your next post, you may have to unhide this folder.

Also, if traces are disabled a malfunctioning from KIS could create dump files and prompt you for submission. If the file size is too large please upload the log on a cloud server and submit the link to Kasperksy Technical Support : 
→ https://support.kaspersky.com/b2c#contacts
→ Contact us → Product help → E-mail → Contact Support

[Kasperov]

@Berny

[Berny]

@Kasperov

The “Traces” folder size is showing 6,2 GB , please see suggestion above.
Please add full details in your request to Kaspersky Technical Support.

Also , please copy the “Traces” folder on external device and delete the content from the folder on your c: drive.

[Kasperov]

@Berny 

Ok, thanks.