Problem in Kaspersky Password Manager

[hacendebbab]

hello kaspersky community I'm having trouble applying Kaspersky Password Manager When I log in successfully with my master password and after a while I am asked to re-enter it again Release 9.0.2.972 (b) / 1563191215_6231 / 1.0.363.0-0.8.3.0_1 windows 10 (64bit) 1903

[Flood and Flood's wife]

Hello hacendebbab, Welcome!

1. Check KPM "auto-lock" settings.

--- TEST:

1. Set "auto-lock" to ⭕️Never
2. Exit KPM.
3. Restart KPM
4. Monitor for issue

Issue repeats:disappointed: please let us know? Issue resolved :clap_tone3::thumbsup_tone3::relaxed:, please let us know? Thanks. https://help.kaspersky.com/KPM/Win9.2/en-US/85271.htm

[hacendebbab]

thank you for replying Unfortunately, the proposed solution did not fit I uninstalled the app and reinstalled the app, but the problem remained

[kmscom]

Unfortunately, the proposed solution did not fit

why? https://help.kaspersky.com/KPM/Win9.2/en-US/85271.htm

This drop-down list Autolock lets you select one of the following conditions for engaging autolock: Never When the screensaver turns on After a period of inactivity . Autolock turns on automatically after 60 min of inactivity.

[Flood and Flood's wife]

Unfortunately, the proposed solution did not fit I uninstalled the app and reinstalled the app, but the problem remained

Hello hacendebbab,

1. Can you explain to me why you uninstalled KPM?
2. Are you using KPM as standalone software or as a part of one of Kaspersky's AV (home products)?
3. IF, part of Kaspersky suite, please tell me (other Kaspersky sftw) name & version?
4. Have you just started using Kaspersky product(s)?
5. When you say "proposed solution did not fit", can you detail why please?
6. When you changed "auto-lock" to "never", what happens?

Also, just as information, anywhere, in any Kaspersky software, where there's a ? - selecting the ? will open a (browser) Kaspersky "help/information" document - specific to the application screen. Please let me know? Thank you:pray_tone3:.

[hacendebbab]

hello kaspersky community The issue has been resolved, via chat with Kaspersky support

[Hyotar]

is kapersky password manager E2E encrypted? does they have zero knowledge policy about my password data?

[Flood and Flood's wife]

Hello @Hyotar,

Welcome!

Thank you🙏

Flood🐳

Resources:

KASPERSKY LAB END USER LICENSE AGREEMENT

KASPERSKY LAB – PRODUCTS AND SERVICES PRIVACY POLICY