kaspersky standard Premium and Standard running in parallel

[Francis Clark-Lowes]

We have just subscribed to Premium but Standard seems to be running as well, as we get messages saying we're passed our 200 MB daily limit and our cover has ended until midnight. I've looked at the apps on my system, but can't find Standard. How do I uninstall it?

 

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide K. version installed. I guess You are talking about Kaspersky VPN?

 

Go to K. VPN -> go to Profile icon (left vertical menu) -> the You will see: "You signed in as:...." click over the icon on the right, to unlink the VPN to the My Kaspersky service email address. Also You can click on Details -> Manage Subscriptions, there select K Standard -> select You device, once there -> Disconnect Device.

[Francis Clark-Lowes]

Thanks for your reply, Harlan4096. I'm afraid I'm almost a complete novice in this area, and seriously out of my depth! However, here are the apps listed on my computer: K Premium (one years subscription), K Password Manager (I haven't touched this yet) and K VPN.

Are you saying that I don't need that K VPN because I'm covered anyway by K Premium? When I open K VPM is says I have a free daily limit of 0-200 MB. But in Premium it's says I'm fully covered, so I guess that is what you're saying. In which case I'll proceed as you indicate. I just don't want uninstalling K VPM to affect my  our Premium account. 

[Flood and Flood's wife]

1 hour ago, Francis Clark-Lowes said:

K Premium (one year's subscription), K Password Manager, and K VPN.

Are you saying that I don't need that K VPN because I'm covered anyway by K Premium? When I open K VPM is says I have a free daily limit of 0-200 MB. But in Premium it's says I'm fully covered, so I guess that is what you're saying. In which case I'll proceed as you indicate. I just don't want uninstalling K VPM to affect my our Premium account. 

Hello @Francis Clark-Lowes, 

Thank you for the information!

With the Kaspersky Premium subscription comes Kaspersky Premium Password Manager & Kaspersky Unlimited VPN - for both of these to work properly - both need to synchronize with (your) MyKaspersky account - using the same email address that you used when you purchased the the Kaspersky Premium subscription - so both Kaspersky Premium Password Manager & Kaspersky Unlimited VPN can connect to the license *stored* in (your) MyKaspersky account *otherwise* both the Password Manager & the VPN will show that the STANDARD / FREE version have been installed. 

You don't need to *uninstall* anything. 

You don't need to *disconnect* anything. 

👉From the VPN *application*, you do need to enter (your) email address & make sure it's the same email address that was used to purchase the subscription - have you done that? IF *no* please do so & post back the outcome? 

Thank you🙏
Flood🐳+🐋

Edited October 21, 2023 by Flood and Flood's wife
grammar😌