popup of kaspersky password manager crashes

[Frans Dircks]

Kaspersky password's popup crashes. When I request a ww I get a popup and it freezes, does anyone have a solution for this

[Guilhermesene4096]

@Frans DircksWelcome

I carried out a test and for me, it is working normally.

Could you provide more details on the problem? For example, when and when does this problem occur?

Try uninstalling the app completely and installing it again.

[Flood and Flood's wife]

7 hours ago, Frans Dircks said:

Kaspersky password's popup crashes. When I request a ww I get a popup and it freezes, does anyone have a solution for this

Hello @Frans Dircks, 

Welcome!

• Is it just the Sessy.nl portal or *every* request? 

IF it's just Sessy, they're in the process of upgrading their portal & a database migration & advise the work will be complete by the 23rd of Feb, 2024. 

IF it's *every* website, please share the following information: 

1. macOS version, refer: Find out which macOS your Mac is using? 
2. KPM version, open KPM, select Settings icon⚙, select About? 
3. Browser & version used? 
4. Has the issue always existed or is new? 
5. If re-installing the software doesn't work, please contact Kaspersky Customer Service, on the support page, https://support.kaspersky.com/nl/b2c/nl#contacts - select either Chat or Email, then fill in the template as shown below; please include any screen images of the error & a *detailed* history. Support may request logs, traces & other data; they will guide you:

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited February 17 by Flood and Flood's wife
pn

[Frans Dircks]

It's with every password request. and I've already reinstalled the password manager. Mac version is Sonoma 14.3.1

[Frans Dircks]

I turned off the extension in safari and so far it works. We'll wait and see

[Flood and Flood's wife]

On 2/18/2024 at 7:34 PM, Frans Dircks said:

It's with every password request. and I've already reinstalled the password manager. Mac version is Sonoma 14.3.1

3 minutes ago, Frans Dircks said:

1. I turned off the extension in safari and so far it works. We'll wait and see

Hello @Frans Dircks, 

Thank you for the information provided 18th, Feb, 2024 & just now! 

1. Excellent that you've found a solution, well done👏 Not so excellent if (you're) unable to use the KPM extension, would you mind sharing the extension *version* details please, so we can check? 

Thank you🙏
Flood🐳+🐋