Password Manager → Trouble signing in on second machine

[jm1621]

for years, i’ve been using password manager on one machine. recently, i installed kasperky and pm on another machine. I’m having trouble signing into pm on the second machine. it won’t accept the pm pswd.

[Berny]

@jm1621 Please try this on the second machine :

KPM → Additional → Settings → General → My Kaspersky account :

1. Sign Out
2. Sign in

[jm1621]

I signed out and back in on both the original and the newer versions. the KPM pswd still works on the original but not the newer. 

[Berny]

@jm1621 Please contact Kaspersky Technical Support :

→ https://support.kaspersky.com/b2c#contacts

→ Contact us → Product help → E-mail → Contact Support

 

Additionally : 

• Can you access  https://my.kaspersky.com/MyPasswords#/mainpassword ?
• Also, before taking any other action please export your KPM vault ⚠