one part of the " report function " doesnt show a whole year's reports

March 31

likes the title, and the kaspersky version is 21.15.8.493(a) free version

heres the picture,and sorry for not english picture,because i didnt find a way to change whole kaspersky to english version

the function in pic_1 is "application anti-virus(i think?)" , too in pic_2;

the function in pic_3 and other function like "safe internet " ,"ems anti-virus", "amsi protect" , "update" and so on are all works good

just "application anti-virus" has this problem:

------ seems the whole year 2024 reports are not read in kaspersky application

i notice there are 2 button "update" and "export reports"

"update" is useless, but "export reports" can let me read these lately reports in txt.

so its strange if " reports file " are not "damaged" and just one function in kas app cant read it .

im not sure about if i saw its works fine in the early year, i just cant remember,but its in March , i seem its strange, and i realize there is a problem

i just can guess may be "setting--read file" or "reports in file format damaged" ?

if there are any similar problems?

.

March 31

@little vex Welcome.

6 minutes ago, little vex said:

kaspersky version is 21.15.8.493(a) free version

Please install on top Kaspersky 21.16 ?

March 31

8 minutes ago, little vex said:

the kaspersky version is 21.15.8.493(a) free version

Hello @little vex,

Welcome!

Create a System Restore Point
Export existing Kaspersky Free configuration.
Uninstall Kaspersky Free.
Update to the current version - https://www.kaspersky.com/downloads/free-antivirus - & recheck?

Please post back the outcome?
Thank you🙏
Flood🐳+🐋

April 1

On 3/31/2024 at 5:12 PM, Berny said:

@小烦恼欢迎。

请安装在卡巴斯基21.16之上？

On 3/31/2024 at 5:14 PM, Flood and Flood's wife said:

你好@小烦恼,

欢迎！

创建系统还原点

导出现有的卡巴斯基免费版配置。

卸载卡巴斯基免费版。

更新到当前版本 - https://www.kaspersky.com/downloads/free-antivirus - 并重新检查？

请回帖结果？
谢谢🙏
洪水🐳 + 🐋

i update to 21.16.6.467,but it seem not works .

i will export the lately config in google drive( if possible in kas_forum ,tell me, or use email , its ok)

https : //drive.google.com/file/d/1gjXFrrY_KgHZJLgPqRAh5Rp8yLv6UuE9/view?usp=sharing

April 1

@little vex

What is the version of your operating system ?
Please clear your report + reboot ?

Spoiler

April 3

On 2024/4/1 at PM3点59分, Berny said:

@小烦恼

您的操作系统是什么版本？
请清除您的报告+重新启动？

显示隐藏内容

its windows 10 family , 19045

-------------------

till now, it might works good.

----------------------

here is the process

the first 40minutes (maybe 37)

after clear the reports, it seems nothing happened, and i try to download some "virus file" to make sure if that part of "reports function " works.

and still not work, just show " reports has been cleared" , other parts works good.

so i exit the " kas application " , but things still like it was.

i exit and restart app about 3~4 times, download "virus file" and detection and let "kas" to delete it.

"that part reports" still not show anything,

i just put it background and do nothing.

then , after 40minutes , some convention decect reports shows (havent restart my computer )

maybe " setting has self-repair " or just " reports file bugs" ? , tell me pls

and if needs somethings like setting now, tell me too .

-------------

till now, altough use "scan" then find virus will not show in "file anti-virus function" ( i doubt if the function logic in 21.16 has changed?)

other things can be reported.

thanks for help

🙂

April 3

@little vex

This a a strange issue 🤔 , for privacy reasons we don't request system logs and unfortunately Kaspersky Technical Support is not available for Kaspersky Free ...

April 3

3 hours ago, little vex said:

i try to download some "virus file" to make sure if that part of "reports function " works.

and still not work, just show " reports has been cleared" , other parts works good.

Hello @little vex,

Thank you for the information!

Run the tests on this page: https://www.wicar.org/test-malware.html, post back the Report results please?

Also - while we are helping you - please change the Kaspersky Free GUI to English temporarily - open the GUI & press key combination SHIFT + F12 - when the system is re-started the original language will be restored. SHIFT + F5 will also revert to Chinese.

Thank you🙏
Flood🐳+🐋

Edited April 3 by Flood and Flood's wife
spelling

April 6

Hello,

Does this issue exist now？

April 11

Hello

I also have the same issue,have you solved it?

April 11

3 hours ago, Shigure said:

I also have the same issue, have you solved it?

Hello @Shigure,

Welcome back!

We see there's a duplicate topic: 文件反病毒不再生成报告.

Please wait for their response.

Thank you🙏
Flood🐳+🐋

May 28

On 4/3/2024 at 5:43 PM, Flood and Flood's wife said:

Hello @little vex,

Thank you for the information!

Run the tests on this page: https://www.wicar.org/test-malware.html, post back the Report results please?

Also - while we are helping you - please change the Kaspersky Free GUI to English temporarily - open the GUI & press key combination SHIFT + F12 - when the system is re-started the original language will be restored. SHIFT + F5 will also revert to Chinese.

Thank you🙏
Flood🐳+🐋

strangely,my version is not works with SHIFT + F12 to change to english version, not sure if is my operation wrong or just the version not support change...

my version is 21.16.6.467(c) free-version

May 28

On 4/6/2024 at 2:35 PM, Wesly.Zhang said:

Hello,

Does this issue exist now？

21.16.6.467(c) free-version , windows 10 family , 19045

situation recurrenced

its 2024.5.28, i open kas and see reports not shows again, then i export reports and opens in notepad++, maybe its one of the reason.

these 2 reports ,are all that
①nothing new shows in the "anti-virus-report function"
②export reports in txt,open .txt, you can see function works well, it can be read in txt.

i contrast these 2 reports in txt. and i find that the data--- are all truncation in line 10000 , its only show the first 10000lines , see in picture 1,2,3,4