Not detecting correct location

[Vinu]

Hello,

I'm using premium customer and using VPN services and I found some wired issue from current location = Australia.

Without VPN = OFF - Open URL - https://www.google.com, precise location is set to Australia by default and IP address detected is 

. 

With VPN set to New Zealand - Open URL - https://www.google.com, precise location is still set to Australia by default but IP address is set to New Zealand 103.76.164.92

Looks like Google has updated their IP range in their internal geo location system. Kaspersky have to look into this issue to update to correct Ip address to get precise location when we access Goolge.com

[Flood and Flood's wife]

Hello @Vinu, 

Welcome!

Apologies for the delay responding?

Following your steps exactly, ours shows India?

1. Which KVPN version & patch(x), x=letter, is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
2. Please log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the issue(*s) & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you?

Flood?+?

Edited September 7, 2022 by Flood and Flood's wife