No option to install Child profile during installation of Kaspersky Sake Kids App on iOS

[Shane 1234]

Hi,

im attempting to install KSK on my child’s iPhone but during the install, where I would normally be directed to download and then install the child’s profile, I do not get a prompt to do so, instead I go directly to the child’s dashboard view (see attachment photo) which doesn’t allow any access to the browser nor does it offer an option to download the required profile.

 

I have successfully installed KSK on another iPhone for another child and also on an iPad for the child whose iPhone I’m having issues with.

Any suggestions would be very appreciated.

 

thanks.

Shane