No internet connection when connecting to USA servers

[Chrisps]

Hello,

 

Can anybody assist me with this issue:

When i connect to any US location with Kaspersky Vpn i have no internet connection at all. 

Every other location besides US works just fine. 

On my andoiid devices the USA servers work just fine. The problem is only on my windows 10 22h2 laptop.

See screenshot.

Thank you

[Berny]

@Chrisps Welcome.

Please try this ?

1. Clear Browser cache
2. Flush DNS > “ipconfig /flushdns” 
3. Reboot

[Chrisps]

Hello,

I have already performed these steps , i also reinstalled the Secure Connection , issue still persists.

Also opened a support ticket and gathered the logs. They seem stuck with this as well. 

[Berny]

@Chrisps 

Please continue with Tech Support.

If you wish you can provide your INC number in your next Post, Kaspersky collaborators are watching this Forum.

In the meantime please reset your router?

[Chrisps]

My INC nr is INC000014731714

[Chrisps]

I do not think it is a router issue as i have two routers in my home from separate ISPs . And it does not work on both of them. Even the affected laptop has a freshly installed windows on it. Baffles me?

But why only USA locatioans and why only on windows????

 

[Berny]

@Chrisps 

Thank you for these interesting additional details, please wait for further assistance in this Topic.

[Chrisps]

Hmm,

Additional info that might help.

Just ran the built in network troubleshooter. Doesn't find anything wrong? yet internet is not working.

Screenshot shows it all.

[Chrisps]

Hello ,

 

After performing intensive troubleshooting using sysinternal tools i managed to find the rootcause of this problem.

It is the build in secure dns option in the browser:

If you choose a secure dns provider like cloudflare or opendns the USA locations built from Kaspersky vpn will not work.Somehow this does not surprise me.??

If you uncheck this option and stick with your ISP everything works fine.

See attached screenshot . Its self explanatory.

We can mark this as a solution.

[Berny]

Hello @Chrisps,

Well done ?  and thank you for your feedback .

FYI :

My Browser setting is on my ISP

Spoiler

My Network DNS server is pointing to 1.1.1.1 Cloudflare

Spoiler

Connecting from Belgium (real location) to virtual location USA is no problem ?

[Chrisps]

It work fine for me too now. Just tried it. After all i sent logs and traces to support.

Maybe it got fixed. Couple of days ago it did not work unless you choose you ISP as option.

Edited November 20, 2022 by Chrisps

[Chrisps]

Just a short follow up. I personally do not reccommend enabling secure dns in the browser in case you permanently use the secure connection. It does not play along well this setting. You will experience hickups and glitches with some locations. 

I have been testing it for some days now. Then again its my personal oppinion.

[Chrisps]

And finally the prove i have been looking for that sustains what i said above 

See screenshot

[MisterT]

In your steps "To Fix Your Protection", What device settings are you going to?  Is it the web browser settings? If not, what device?  Thank you

[David937]

I hope this is the Article I was looking for. I tried using the VPN once and couldn't access the internet afterwards. I ended up uninstalling the VPN, afterward I was able to use the internet again. I was going to ask for technical support and any advice if I tried using the VPN again.