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Sam Black
Posted

Dear Kaspersky Support Team,

I recently purchased a new domain, but it is being falsely flagged as dangerous and is blocked by Kaspersky Antivirus. This issue is preventing legitimate access to the site. Could you please investigate and assist in resolving this false positive?

Thank you for your prompt attention to this matter.

Posted

@Sam Black  Welcome.

Please submit your URL without 'https://' (e.g. kaspersky.com) in your next post. 

 

  • Like 2
Sam Black
Posted

Hi There, Thank You

compalin.com

Posted

@Sam Black You are welcome.

Your URL has been submitted to Kaspersky Virus Lab , the verdict will be provided when available.

 

  • Like 1
Posted

@Sam Black

I visited your domain in an isolated environment  , the Kaspersky report is pointing to "Threat of data loss".
Let's wait for the verdict from Kaspersky Virus Lab ...

Spoiler

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🤔

compalin_03.jpg.58d350dc85ebc5f45e5f9c6c11314384.jpg

compalin_01.jpg.44919a0ba2125a48f79541acc4bd45ed.jpg

compalin_02.thumb.jpg.8a8fb3f178550a151824d456c6fb9806.jpg

 

 

  • Like 1
Posted

@Sam Black

↓ From Kaspersky Virus Lab ↓

Quote

" Hello,

Dear User,

Thank you for sending a request to Kaspersky!
We have checked the link you sent us.
It has been confirmed as a false positive and excluded from our data loss threat protection databases.

Best regards,  Senior Web Content Analyst
39A/3 Leningradskoe Shosse, Moscow, 125212, Russia Tel./Fax: + 7 (495) 797 8700 "

 

  • Like 1
Sam Black
Posted

Hi There, Thank You For Your Kind Attention To The Matter, But It Seems That The Problem Still Remains Even Though I Authorized It

17397014928987129487887091837663.jpg

17397015726106171637132494535474.jpg

Posted

@Sam Black You are welcome.

I will resubmit your domain to Kaspersky Virus Lab and keep you informed.

  • Like 2
  • Solution
Posted

@Sam Black

↓ From Kaspersky Virus Lab ↓
" The URL was removed from the block list. It will be fixed in the next database update.
Thank you for your help. "

Please update your database  and check your domain , the problem has been resolved.

  • Like 1
  • Thanks 1
Posted

Dear Berny, thank you so much for your help with the website. You made the process so much easier, and I really appreciate your quick and clear support.

  • Like 1

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