New Email address - Cannot access Passwords ?

[Andrew.S]

Hi
I have tried contacting Kaspersky via their links, but they apparently do not exist.

I have renewed my total security license, but have used a new email address as I was having problems with my old server.
Now I cannot seem to transfer / download or access my Passwords in Password manager.

Can anyone assist with how I transfer my passwords from the old user account to my new one ?

[Flood and Flood's wife]

2 hours ago, Andrew.S said:

1. I have tried contacting Kaspersky via their links, but they apparently do not exist.
2. I have renewed my total security license, but have used a new email address as I was having problems with my old server.
3. Now I cannot seem to transfer / download or access my Passwords in Password manager.
4. Can anyone assist with how I transfer my passwords from the old user account to my new one ?

Hello @Andrew.S, 

Welcome!

1. Kaspersky Customer Service  -  https://support.kaspersky.com/b2c#contacts - on the support page select either Chat or Email, then fill in the template as shown; please include a *detailed history*: Also, Support have access to your records & information, to protect your privacy the Community doesn't, so Support are the best team to assist:           
2. IF (you've) renewed Kaspersky Total Security using a *new* email address, (your) *original*  Kaspersky Password Manager cloud-vault is stored in the *original* MyKaspersky account -> have (you) tried *resetting* the *original* MyKaspersky account *password* by selecting Forgot your passsword?        
3. IF that does not OR did not work, Support will help.
4. Also, Kaspersky Total Security is *old*, it's been replaced by Kaspersky Plus, Read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. *but* don't worry about that at the moment until the account issues / password word manager issues are fixed. 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Edited September 18 by Flood and Flood's wife
reformatted images