Running Windows 10 64-bit.   MyRadar app (downloaded from the Microsoft App Store) was running well until an automatic update to version 8.7.3.0.  Now the app runs but the maps and weather radar aren't loading.  I uninstalled KAV and the app runs okay.  I tried to add this to "Specify trusted applications" but I can't find the program anywhere in C:\Programs Files, C:\Programs Files(x86), or in C:\users AppData.

Any information is greatly appreciated

@Nick70068 Welcome.

7 hours ago, Nick70068 said:

I uninstalled KAV and the app runs okay.

Please upgrade to Kaspersky Standard :
→ Kaspersky: Basic, Standard, Plus, Premium - info & FAQ → Q1

Programs/Apps from the Microsoft Store are located here: "C:\PROGRAM FILES\WINDOWSAPPS\"

Is the upgrade from KAV to Kaspersky Standard free?

I searched the "C:\PROGRAM FILES\WINDOWSAPPS\ but couldn't find any myradar.exe files that I can add to trusted applications.

5 hours ago, Nick70068 said:

Is the upgrade from KAV to Kaspersky Standard free?

"Yes" the upgrade from KAV to Kaspersky Standard is FREE.

1) You can download Kaspersky Standard from the Global website (no regional restrictions) :
→ https://www.kaspersky.com/downloads/standard

2) With an on-top install Kaspersky Standard will import your KAV license + KAV settings.
To play safe please export your KAV settings before proceeding.

Yes" the upgrade from KAV to Kaspersky Standard free is FREE.

Is this the  "free" version?  I have a paid subscription to KAV and if this is the "free" version I would assume this isn't as good as my KAV purchased copy.

@Nick70068

Sorry for the confusion , please ignore the double "free" ....
With your paid version you can upgrade to Kaspersky Standard for free.

I was a little confused.

Is Kaspersky Standard better than KAV? 

If so, why didn't KAV upgrade automatically?

Lastly, do I need to uninstall KAV prior to installing Kaspersky Standard?

 

Thank you! 

Edited September 5, 20233 yr by Nick70068

@Nick70068 Welcome back.

We always recommend to upgrade to the latest versions, similarly like the Windows Operating System. Personally i always proceed with an on top install without any problem.

 

 

Thank you for your assistance!

Nick