My vpn is still switching itself off

[elbmek]

I have unlimited VPN, but whenever I go into there to check, its off. Now I either have it, or I don't. Whats the problem.?

[Berny]

@elbmek

16 minutes ago, elbmek said:

its off

Should we understand that you can't turn it ON or do you have a connection problem ?
Did you connect Kaspersky VPN with your My Kaspersky account ?

[elbmek]

Until very recently I opened VPN via KP home page. My daughter was using it on hers and got so fed up with it she changed to a definite country but decided to go back to her paid vpn. That seems to have left my vpn working. I had bought KP with a 3 machine use. Only me and my daughter were using it. So I have set it to the same country as she had, and, so far, its stayed on and more stable. One thing I did note, when purchasing an item online it asked me if I wanted to use their currency or sterling.  I still think that if I buy software then I have full control over that software and vpn should be available to all users of licences.

 

[elbmek]

My vpn is still switching itself off even though I am the only user of it. I want what I paid for, NOW.

[Berny]

@elbmek

4 hours ago, elbmek said:

My vpn is still switching itself off 

If uninstall/reinstall doesn’t fix your issue please contact Kaspersky Technical Support , the link is located at the top of this Webpage.

[elbmek]

thanks, if that no work, I go when expired. Its in german the support link

Edited May 20, 2023 by elbmek

[Berny]

@elbmek

You are welcome, here is the German Technical Support link :

https://support.kaspersky.com/de/b2c/de 

[Berny]

@elbmek

Also , please try with another DNS server e.g. Cloudflare or Google DNS ?

[elbmek]

I give up, no more looking for VPN, on or, as usual, off One of the reason I went for K+ was the VPN. I will leave my subscription running, then look elsewhere.. I have been busy on the pc all pm; the vpn refuses to stay on. Its YOU problem Kaspersky, let me know when its sorted.

 

Thank you to those who have tried to help, nothing keeps it on!!

[Flood and Flood's wife]

10 hours ago, elbmek said:

I give up. 

Hello @elbmek, 

Welcome back!

1. What advice did the Kaspersky Technical Support experts give you?  
2. What is the Incident reference number that was created for the support request, it's prefixed with INC0000, please? 

Thank you?
Flood?+?

Edited May 24, 2023 by Flood and Flood's wife
pn

[Flood and Flood's wife]

On 4/6/2023 at 8:47 AM, elbmek said:

Until very recently I opened VPN via KP home page. My daughter was using it on hers and got so fed up with it she changed to a definite country but decided to go back to her paid vpn. That seems to have left my vpn working. I had bought KP with a 3 machine use. Only me and my daughter were using it. So I have set it to the same country as she had, and, so far, its stayed on and more stable. 

Additional @elbmek, 

As we previously advised, only the Subscription owner has Unlimited VPN. IF (you) decide to let your daughter or anyone else use the Unlimited VPN then (you) will get LIMITED / Standard VPN. 

?On Kaspersky Plus subscription, the UNLIMITED VPN is for ONE USER ONLY, all other USER accounts on the Subscription get LIMITED / Standard VPN ?

Free / Limited / Standard VPN:

• (You) can use the application on all of (your) devices.
• (You) can use 200 MB of secure traffic per day on each device (300 MB if (your) device is connected to MyKaspersky).
• (You) cannot select region and city. The application selects a region and a city automatically.

Thank you?
Flood?+?

Edited May 25, 2023 by Flood and Flood's wife
pn

[Not2nite]

I hear you ! 
it’s always been a decent product, but the vpn that I also paid full price for does what ever it wants.

lve been in my modem/ router. This really bites. Doing the same things you are. I’m on my iPad. 
if it isn’t fixed, I will be using another  next time, like bit defender.

fix it!

[Berny]

@Not2nite Welcome.

Please contact Kaspersky Technical Support, the link is located at the top of this Webpage.

[elbmek]

nearly 12 months on and my VPN has been auto stay on, when switch on, for many months. Kasp must have fixed it.