My PC will not turn on

[Kacper Komarek]

First of all, I am sorry for my level of English.

So here is the problem.

I installed Kaspersky Total Security and it immediately detected some kind of trojan. After I let Kaspersky heal my PC it told me restart my laptop. Now it won' turn on. All I can see is my cover wallapper with the time. My touchpad works, keyboard does not. External devices like mouse ect. do not work as well. I can't access my desktop in any way, shape or form.

Is here any possibility it harmed my PC?

What do I do?

[Schulte]

Hello @Kacper Komarek, Welcome.

Of course, this is not the expected state after a cleanup.

Can you still start the computer in safe mode?
Then running the command 'sfc /scannow' might help.

[nexon]

Hello @Kacper Komarek

Try restore your Windows from shadow copy for example or from backup if you have. And then repeat same step with kaspersky scan.. And lets check.