Hi, I just reset my iPhone. When I downloaded the kaspersky password application again and tried to access my passwords via iOS, it synchronized my passwords. All my passwords were lost because there was no password on the phone.
I need help. 

@Denizz Welcome.
 

11 hours ago, Denizz said:

All my passwords were lost

Please go to → https://my.kaspersky.com/MyPasswords#/portal/pages/kpm/mainpassword  ?

 

11 hours ago, Denizz said:

tried to access my passwords via iOS

Can you please specify ?

Hi Denizz,

On 9/18/2024 at 10:47 PM, Denizz said:

Hi, I just reset my iPhone. When I downloaded the kaspersky password application again and tried to access my passwords via iOS, it synchronized my passwords. All my passwords were lost because there was no password on the phone.
I need help. 

in order to backup your passwords and access them on different devices (or after you reset your single device) you need to used the same MyKaspersky account. 

If you used same account but still after reset and sync you didn't see your passwords please contact support, they will help you https://support.kaspersky.com/b2c#contacts . 

@Denizz

On 9/18/2024 at 9:47 PM, Denizz said:

tried to access my passwords via iOS

Are you talking about this → Set up iCloud Keychain ?

Same problem. New Ipad. Logon with my credentials and it starts all over again. Reinstalled twice. Old paswords are never to bee seen again. you are waiting for hours this is not working.  Looks similar to the VPN was great is currently 10% of what it was.

PS it does not help that support is blocked/not available.

PS it does not help that support is blocked/not available.

I give up connecting your device is unavailable, help form KSOS is unavailable. support from kaspersky paswordmanager is unavailable.

 

 

@Pim

What is your geographical location ?

Urope Holland

 

Solution is; waiting for 24 hours and the app is aware of a business account to synchronize.