My onscreen keyboard doesn't work on my bank site i can't fill the user and password using onscreen keyboard.

[hugop]

I had problems before i did uninstall the Kaspersky free edition of antivirus even with free removal tool from kasperksy.

But still i can open onscreen keyboard from kasperksy but the keyboard doesn't work i also received a error message. 

 

What can i do to fix the problem?

 

Thank you in advanced

Kindly regards.

Hugo

 

[Flood and Flood's wife]

On 12/30/2022 at 9:49 PM, hugop said:

I had problems before i did uninstall the Kaspersky free edition of antivirus even with free removal tool from Kaspersky.

But still i can open onscreen keyboard from Kaspersky but the keyboard doesn't work i also received a error message: cannot input data into this field using OSK.

1. What can i do to fix the problem?

Hello @hugop
Welcome!

Apologies for the delay responding, it took a little while to install Kaspersky Free?. 
Using Kaspersky Free, 2.1.85.452(b), Firefox Version 108.0.1, Kaspersky virtual keyboard was fully functional in all fields on https://www.particulares.santander.pt/pagina/indice/0,,276_1_2,00.html; we cannot replicate the issue:

A.

1. Which Windows OS & build, refer: How to find the version of your operating system?  
2. Does the issue repeat in Chrome & Edge? 
3. Does the issue repeat with Windows Virtual Keyboard? 
4. Does the issue repeat if any browser, FF, Edge, Chrome, are run in Incognito or Private mode? 
5. Which extensions (other than Kaspersky) are installed in the Firefox browser please? 

B. Please do the following: 

1. Open the Kaspersky app, select the Settings⚙icon, in the lower left corner of the app.
2. Select Manage settings.
3. Select Export.
4. The Save window opens.
5. Specify a name for the configuration file and select Save.
6. The Kaspersky application settings are now saved in the configuration file.
7. Return to Manage settings.
8. Select Restore to run the Restore Wizard, allow the process to complete. 
9. Shutdown the computer using Shutdown, not Restart, power on the computer by pressing the power button, login.
10. Make sure Kaspersky Free is running, do not import the original configuration Kaspersky settings at this stage, start Firefox, go to santander.pt & recheck the issue with the virtual keyboard? 

• Please share the outcome with the Community when it's available? 

Thank you? 
Flood?+?

Resources:

How to export settings

How to import settings

Edited January 3, 2023 by Flood and Flood's wife
Added error message as seen by hugop

[Flood and Flood's wife]

C. Additional @hugop, 

1. When the issue happens with the Kaspersky app, Virtual Keyboard, the bank site & Firefox, are you signed into your Firefox account?
2. In Firefox, how is Control media via keyboard, headset, or virtual interface configured? 
3. Does "cannot input data into this field using OSK" happen on any other website or is the error only on the santander.pt site? 
4. Recreate the error, rightclick on the error.
5. Select Inspect.
6. Select Console Tab.
7. Select Save all messages to file.
8. Select Save -> to save the console export file. 
9. Upload the text file to any Cloud service of your choice & post the share link please? 

Thank you? 
Flood?+?

Edited January 3, 2023 by Flood and Flood's wife

[hugop]

Hello @Flood and Flood's wife,

I tested with all major browsers Microsoft Edge, Google Chrome, Firefox and nothing works.

I also tested with virtual keyboard from windows and it worked fine.

I backed up the file you asked me. i did retore all the settings and nothing works. the only way this thing works is if i have the older security cloud free.

https://drive.google.com/file/d/16MZx8ZyYuMRiQFxtD58fGx26nc-mQJtR/view?usp=sharing

So i Will put install the older software and when you find a solution please tell me i don't know what can i do more.

Let me remember you that also before i did a clean install of windows 10 22h2 Build:19045.2364 pro x64 ptg.

Edited January 4, 2023 by hugop

[hugop]

Hello, @Flood and Flood's wife,

I am frustrating now i am trying to find the old one in European portuguese but i cannot find anywhere!

I live in Portugal you know!

Let me search on my pc otherwise i will have to stay with this!

Beside this forum that's another place where i can find help!?

I know that i am using a free version! But i don't know more what can i do to fix the problem, because i use very often homebanking and if this doesn't work i am unprotected! You Know!

Sorry to be a little picky but i am kind desperate! 

Thank you very much for all of your time and effort to try to find a solution!

 

Kindly regards Hugop

[hugop]

Hello, @Flood and Flood's wife,

I must say that i did everything i could to fix the problem but Seem's there is a problem with the antivirus Kaspersky free because look all the 3 major browsers are affected i tried Microsoft Edge, Google Chrome and the latest version of Mozilla Firefox 108.0.2. Look what i did:

1. Remove completely Kaspersky free with a help of little program called Geek Uninstaller;
2. Shut down windows.
3. Turn the power on the PC;
4. Remove completely Mozilla Firefox 108.0.1 as i did with Kaspersky Free or else with the help of Geek Uninstaller to remove all left over's.
5. I Shut down the Pc again.
6. Turn the power on.
7. Clean All temp files;
8. Did the command "SFC /SCANNOW" and nothing was found.
9. Reinstall Mozilla Firefox this time the latest version 108.0.2.
10. Reinstall Kaspersky free and the extension protection.
11. Restore all the settings on Kaspersky Free and reboot the pc because i received a mensagem telling me that i had to do it for the on screen keyboard to work properly and one more time nothing.

 

I will send an attachment because even the menu for the extension protection seam's different than the usual you now.

I am tired man it's annoying with the previous version i had no problems but it's very difficult to find them online in Portuguese! I don't Know if i have a copy of this installation file on my pc.

I will try to make a search!

What can i do more to help! 

Can you help me as i told you i will remember you that before i did a clean install of Windows 10 pro version 22h2 with all the latest updates installed.

I don't know what more can i do beside roll back to previous version because at least that version worked fine!

Thank you very much once again for your time and effort trying to help!

 

[Flood and Flood's wife]

4 hours ago, hugop said:

• Windows 10 pro version 22h2 with all the latest updates installed. || KAV 21.8

1. the menu for the extension protection seems different than the usual.
2. it's very difficult to find them online in Portuguese!
3. I don't know what more can i do beside roll back to previous version because at least that version worked fine!

• I don't Know if i have a copy of this installation file on my pc. I will try to make a search!

Hello @hugop, 

You're most welcome!

Thank you for posting back & the information, we can see you have been working very hard, it's no wonder you're exhausted!

1. The *new* Kaspersky Free, Kaspersky Protection extension *is* different, please read: Extensão do navegador Kaspersky Protection. 
2. Unfortunately, the only KAV Free version in Portuguese that we can find is very old & is for Brazil, not Portugal 
3. Otherwise, v21.3 Kaspersky Security Cloud Free, from Kaspersky's Global website, but it's in English, or there is a Brazil selection - in the *drop-down list*, which would be the Portuguese language version, but - that may cause a region issue?

Thank you? 
Flood?+?

Edited January 6, 2023 by Flood and Flood's wife

[hugop]

Hello @Flood and Flood's wife,

Where can i see the schedule for the new release for Kaspersky free edition for European countries!?

I Feel the only solution is to get back to the old Security cloud free! That's what are you trying to say!?

I don't mind the language i can speak and read english very well.

There is a pending menu that you can choose European Union before download the file!

Thank you very much for all of your time and effort!

I Will wait for your answer as soon as possible!

Hugop 

[Flood and Flood's wife]

2 minutes ago, hugop said:

1. Where can i see the schedule for the new release for Kaspersky free edition for European countries!?
2. I Feel the only solution is to get back to the old Security cloud free! That's what are you trying to say!?
3. There is a pending menu that you can choose European Union before download the file!

Hello @hugop, 

You're most welcome?!

Thank you for posting back, the extra questions & yes, agreed, you do speak, read & write English very well?!

1. Kaspersky have not released the Kaspersky Free schedule, however, essentially, it should match the same schedule as the commercial release, which is due in Europe between January and February 2023, noting - this may change due to unforeseen circumstances. 
2. Yes.
3. Yes. 
4. Kaspersky Security Cloud Free - select ‘European Union’  {If you are in the territory of the European Union (EU)/ United Kingdom or in the country of Brazil and plan to use the software there, you must select ‘European Union’, 'United Kingdom' or ‘Brazil’ in the drop-down menu depending on your location.}
5. Remove/uninstall Kaspersky Free 21.8 BEFORE installing Kaspersky Security Cloud Free 21.3. 

Thank you? 
Flood?+?

[hugop]

Hello Flood and Flood's wife.

There is an open topic right here "When Kaspersky free will be available to use in Portugal (European Countries)?"

if you search for this title you should found something.

I understand English without any problem!

The colleague suggested me download the uk version and told me this version should work anywhere!

What do you say about that!?

 

Best Regards.

Hugop 

[Flood and Flood's wife]

2 hours ago, hugop said:

The colleague suggested me download the uk version and told me this version should work anywhere!

1. What do you say about that!?

Hello @hugop, 

Welcome back & thank you for the extra question. 

1. We can see when you've tried the UK version, there's problems as (you) have specific requirements.  

(Personally) we think there's no reason to change from Kaspersky Security Cloud Free if it's working?

As we understand (from Kaspersky support), Kaspersky Free rollout may be later than the commercial rollout {no extra dates have been provided} & may not be released to all Regions. 

Thank you? 
Flood?+?

Edited March 3, 2023 by Flood and Flood's wife
corrected spelling

[hugop]

Hello,

I am facing the same error with the newest version kaspersky free 2023.

I downloaded from global site for european contries.

I remove the kas free 2023 completely from my system.

i romeved all the information from previous installation.

I did a windows Clean install.

The last windows clean install was made today.

I ran a SFC /SCANNOW COMMAND.

The SFC Command didn't found any erros.

I clean all temp files.

I removed kaspersky Protection from Microsoft Edge version Versão 112.0.1722.58 (Compilação oficial) (64 bits)

I went on my kaspersky on downloads i see two files one older than the other.

It's very frustating.

Can you help me!?

I am desperate!

Thanks in advance.

Edited April 21, 2023 by Berny
License key masked

[hugop]

Hello Guys,

Just to make new update.

Today i made a backup copy of all my personal files on my SSD partition that only olds my personal files.

Then i put the windows boot usb on my PC usb and boot the machine from here.

Remove all partitions and made new ones from Scratch.

using windows bootable usb.

I did new windows installation.

then i installed all single windows update available for my machine.

I also update the Microsoft Store and all the apps that comes with Windows in Microsoft Store.

I run a SFC command again, clean all temp files, did a system backup image with bootable Acronis true image for WD.

In my Kaspersky i went there remove the old equipment from there, i also remove my current subscription.

One thing that did changed on my Kaspersky profile previously if i went on downloads section i saw two diferent versions of free software on of Kaspersky Security Cloud and another for the new version of Kaspersky Free 2023 but after remove my subscription i only saw the Kaspersky Security Cloud available to download.

I went on the Kaspersky Global Website downloaded Kaspersky Free 2023 for European Countries.

I installed this piece of software.

I have one Question I am Portuguese Living in Portugal my Windows 10 Pro Version 19045 is in Portuguese, my keyboard layout is in Portuguese.

Why the language of Kaspersky Free 2023 interface is in English i read on the global website that the software was also works in Portuguese. So, i don't understand.

After sometime of Microsoft Edge Open Kaspersky showed a pop-up message asking me to install the extension Kaspersky protection which i did allow all permissions.

Restart my computer and tried latter.

Let me tell you another thing i disabled hardware virtualization because my PC doesn't support.

Today i noticed another change.

In the field of operating System before was written Enterprise edition kind of that, but now is Written "Microsoft Windows 10 Professional x64 Build 19045" it matches exactly with the version i have installed on my PC.

Still the problem persists i already test it even in translator if i want to put an accent on a word i can't.

Or else if i push two or three times in sequence on the key with accent the OSK shows that error message.

I am Stuck i don't know what can i do more to fix that.

By the way i am using Microsoft Edge version 112.0.1722.58 (64bits).

Please help me ASAP. Because i want to install every piece of software that i usually use on my PC.

Thanks in Advance.

Best Regards.

Hugop.

Edited April 22, 2023 by hugop