MSI Device Firmware Inflitration

[IncitesUnknown]

I suspect my #MSI laptop has been altered. 

Windows crashes without warning. 

Kaspersky scans are not finding the irregularities.

Maybe here is why:

https://www.pcworld.com/article/1812981/alert-msi-and-intel-software-keys-are-in-the-wild.html?utm_date=20230513154407&huid=f2d3ca8a-386b-4112-986f-b67d18f135a9

[IncitesUnknown]

Should Kaspersky customer service help or should  I reach out to MSI? Both?