Master Password Nightmare

[Terry Keleher]

I recently bought a new Windows 11 Computer. I installed the premium version of Kaspersky. I set it up and had no problems. I also installed it on my IPhone 1 1/2 old and the password manager works beautifully.
 

Unfortunately the Computer version is terrible. It asks me for my Master Password says it’s not correct so I add a new one and get the same not correct repeatedly.

It just occurred to me that I used the Apple sign-in on my iPhone. I’m not sure this is the problem but I’m assuming it is. I enjoy computers and technology but I’m no whiz, please keep the suggestions simple.

[Berny]

@Terry Keleher Welcome.

Is KPM on your computer pointing to your MyKasperky account ?

If KPM works beautifully on your iPhone it should work fine as well on your PC and/or iPad.

 

[Terry Keleher]

I'm not sure what you mean by pointing to my Kapersky account. I realized that I had singed into my account also by using Google and Apple sign Ins so I went to the respective sites an removed my Kapersky Accounts. That's why i could access the account on my IPhone. I did a change password through the K site and i says accepted but then when i use it it repeats incorrect  password.

[Berny]

@Terry Keleher

Can you access your KPM vault here :

→ https://my.kaspersky.com/MyPasswords#/portal/pages/kpm/mainpassword