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Lightroom on Android set to be usable when blocked, but is blocked anyway


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I have set Lightroom app as allowed when phone is being blocked.

The application can be started, but when an image is opened Kaspersky shuts the app down.

Any ideas?

These are the phone specs:

  • Manufacturer: Xiaomi
  • Model: Redmi Note 7
  • System info: MIUI Global 12.5.1
    Android version: 10QKQ1.190910.002

 

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Posted (edited)

Hello @dobmarton

Welcome back!

That's annoying, we can replicate the issue. 

  1. Check in (your) MyKaspersky Notifications, does it show an entry for New application Lightroom from a specific Category & Age restriction
  2.  Log a case with Kaspersky Support; select either Chat or Email & fill in the Application malfunctionOther template; Support may require Traces, Logs & other data, they will guide you

💥Note: use an onscreen video recorder to video the issue & submit it with the request, it will help support understand. 

  • When Support provide a solution, please share it with the Community? 

Thank you🙏

Flood🐳+🐋

Edited by Flood and Flood's wife
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