License Activation Error

[AHmed Abdulla]

Good Morning Colleagues

I hope you are doing well . We are Kaspersky Partner and as a result we have NFR license from Kaspersky valid for one year and can be renewed yearly . The license i used is Kaspersky Endpoint Security Cloud Pro License which mainly used on Business Hub.

Previously , I can use the activation code for Kaspersky Endpoint Security Cloud Pro License to add it Kaspersky Security Center successfully.

 

The old License expired and i generate new license by 9 December 2024 . When i try to activate it (Kaspersky Endpoint Security Cloud Pro License) on Kaspersky Security Center , It can't activate and return the error in the attached snapshot.

 

So kindly advice.

 

Best Regards

 

[KarDip]

@AHmed Abdulla

Based on the information provided and the error message shown in the image, it appears that there is an issue with activating the new Kaspersky Endpoint Security Cloud Pro license on the Kaspersky Security Center.

Here are the key points I can gather from the situation:

1. License Expiration: The previous Kaspersky Endpoint Security Cloud Pro license expired, and you have generated a new license valid from December 9, 2024.

2. Activation Error: When trying to activate the new license on the Kaspersky Security Center, the system is unable to connect to the activation server and is showing the error "Failed to query the activation server. Resource is unavailable."

To troubleshoot this issue, I would suggest the following steps:

1. Check Activation Server Connectivity: Ensure that the Kaspersky Security Center server has a stable internet connection and can reach the Kaspersky activation server. You may need to check your firewall settings or network configurations to ensure the necessary connectivity.

2. Verify License Information: Double-check the license key and ensure that it is valid and not already in use on another system.

3. Contact Kaspersky Support: If the above steps do not resolve the issue, you may need to reach out to Kaspersky technical support for further assistance. They should be able to investigate the problem and provide guidance on how to successfully activate the new license.

Please let me know if you have any other questions or if you need further assistance with this issue.

[Demiad]

@AHmed Abdulla hello

Please try the following solutions: https://support.kaspersky.com/16126

[AHmed Abdulla]

Good Afternoon @KarDip & @Demiad

Thanks for trying to help . I have followed all your recommendations and i would like to share the below with you:

• I am using the local Console on the Administration Server for activation.
• The old license was worked as expected and can reach Kaspersky activation server . No security changes happen in the environment.
• When i try to generate key , It gives "Invalid activation code" as attached.
• The activation code works as expected on the business hub.

So kindly advice.

Best Regards

[Demiad]

@AHmed Abdulla please read these headlines in the article:

https://support.kaspersky.com/7180#block1

[AHmed Abdulla]

Hello @Demiad

Thx for your fast response . Let me share the following:

• My license is NFR so it is Business License .
• I entered the activation code manually but still gives same error.
• Attached is license from business Hub . As you can see , It is activated for Endpoint Security Cloud & Office 365 with no issue.

 

So kindly advice

Best Regards

 

[Demiad]

@AHmed Abdulla, I'm sure you're having connectivity issues.

Please, try again this solution:

• Use the Web Console to add the activation code. The Web Console does not use the current system user's settings to access the Internet.

  On 12/23/2024 at 6:25 AM, Demiad said:

@AHmed Abdulla hello

Please try the following solutions: https://support.kaspersky.com/16126

Expand  

 

[AHmed Abdulla]

Good Afternoon @Demiad

May i know how to make sure that  "using of unencrypted network traffic is allowed on SSL ports."  ?

 

Best Regards

[AHmed Abdulla]

Hello @Demiad

I would like to let you know that i found the reason for this issue . It is web control component !

If any block rule is active in web control - even not related to blocking Kaspersky activation server - , Activation gives error as shared in my previous messages . Once i configure all web control rules that have block action to be inactive , Activation works as expected.

 

Do you have any explanation for this behavior ?

 

Best Regards

[Demiad]

@AHmed Abdulla, try reproducing this problem with the default (recommended) configuration.
https://support.kaspersky.com/KESWin/12.7/en-US/201016.htm

Also try this article for a solution: https://support.kaspersky.com/16087

[AHmed Abdulla]

Hello @Demiad

Thanks for the shared links . I will try to reproduce the issue once have time.

 

So from your point view , Web control component (when have active blocking rules - even not related to blocking Kaspersky activation server - ) doesn't normally cause the license activation to be failed . Is that true ?

 

Best Regards

[AHmed Abdulla]

Good Afternoon Colleagues 

The issue has been solved . Thanks to Allah 

 

Web Control Component was blocking access to activation server so i add Management Console as trusted application as per attached snapshots.

 

The Management console path to add to trusted is:

C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\Kaspersky Security Center.msc

 

Best Regards

[Demiad]

@AHmed Abdulla hello

I think you have too strong security settings in a KES policy. Please read the"Step 2" block in the following article: https://support.kaspersky.com/15215#block3

[JL - KL DACH]

Hello Ahmed Abdulla,

in principal we do not block our own connections by our own products.
The license key for a KES Cloud Pro License is not valid to be used on Kaspersky Security Center on-prem and it is also not intended to be changed into a key file. The only exception would be your NFR license is a Kaspersky Next Foundation or Next Optimum license which contain functionalities of KES Cloud Pro. Only in this case it would be possible to apply the license to KSC On-Prem too.

However, as Demiad already said. In case of too much Security Settings you have to configure KES as described in his link above.

I hope I have been able to help you and remain

with Best Regards