large amount of computers to manage has kaspersky deliberately made it harder to send a subscription to?

[frustratedkaspersky]

Hi All

I manage a large amount of computers where i give complimentary virus scanners for customers.  Previously when a subscription would be coming up to expire, i would buy a new product key, and send the subscription direct to the customer and their license would be updated with a year yearly subscription.

Just this morning I tried to do the same thing, however I'm not able to send it to customers unless the computer icon is RED which means it has expired.  Previously i could send to devices that were going to expire soon, however that doesn't seem to be the case, and now it comes up with either wanting me to RENEW it through a paid subscription but I can't send the license to any existing account

now, I bet your bottom dollar that kaspersky has done this on purpose, which is the case, i'll go and contact my customers and remove it on all of their machine, but i just want to verify  with others if they have experienced this as well.

Just to summarise.

I should be able to share a new subscription with an existing device using a product key that i have purchased but looks like that option has been removed (possibly so kaspersky can try to sell it direct to the customer as opposed to me giving it to them for free.

 

Another computer, where I can't send a subscription BUT have to buy the product through the store and not use a product key.

[Flood and Flood's wife]

Hello @frustratedkaspersky, 

Welcome back!

1. For clarification & because it makes a difference to the information / guidance provided, where are the *new* subscriptions being purchased from - that (you've) experienced issues with in the last 36 hrs? 
2. Have all the steps in Shared protection been followed? 

Thank you🙏
Flood🐳+🐋

[frustratedkaspersky]

On 6/30/2025 at 6:24 PM, Flood and Flood's wife said:

Hello @frustratedkaspersky, 

Welcome back!

1. For clarification & because it makes a difference to the information / guidance provided, where are the *new* subscriptions being purchased from - that (you've) experienced issues with in the last 36 hrs? 
2. Have all the steps in Shared protection been followed? 

Thank you🙏
Flood🐳+🐋

Hello

They have been purchased online by a key vendor, and i provide a free virus service to my customers.  Previously i used to be able to go into a subscription and send to existing and I did this often, but now, NEW is usually the only one there.  Just to let you know that they are all using the same email which is how i am able to manage them so not to sure if i need to enable shared protection as I have ownership of the account.

 

 

[Flood and Flood's wife]

3 hours ago, frustratedkaspersky said:

They have been purchased online by a key vendor, and i provide a free virus service to my customers.  Previously i used to be able to go into a subscription and send to existing and I did this often, but now, NEW is usually the only one there.  Just to let you know that they are all using the same email which is how i am able to manage them so not to sure if i need to enable shared protection as I have ownership of the account.

Hello @frustratedkaspersky, 

Thank you for posting back!

1. IF *all* users are using the *same* email that's potentially a security risk & ill-advised. 
2. Read & *follow* Shared protection - (you) maintain overall primary account management, the *users* have their own MyKaspersky accounts with their own email addresses. 

Thank you🙏
Flood🐳+🐋