Hi All

I manage a large amount of computers where i give complimentary virus scanners for customers.  Previously when a subscription would be coming up to expire, i would buy a new product key, and send the subscription direct to the customer and their license would be updated with a year yearly subscription.

Just this morning I tried to do the same thing, however I'm not able to send it to customers unless the computer icon is RED which means it has expired.  Previously i could send to devices that were going to expire soon, however that doesn't seem to be the case, and now it comes up with either wanting me to RENEW it through a paid subscription but I can't send the license to any existing account

now, I bet your bottom dollar that kaspersky has done this on purpose, which is the case, i'll go and contact my customers and remove it on all of their machine, but i just want to verify  with others if they have experienced this as well.

Just to summarise.

I should be able to share a new subscription with an existing device using a product key that i have purchased but looks like that option has been removed (possibly so kaspersky can try to sell it direct to the customer as opposed to me giving it to them for free.

 

Another computer, where I can't send a subscription BUT have to buy the product through the store and not use a product key.

Hello @frustratedkaspersky, 

Welcome back!

1. For clarification & because it makes a difference to the information / guidance provided, where are the *new* subscriptions being purchased from - that (you've) experienced issues with in the last 36 hrs? 
2. Have all the steps in Shared protection been followed? 

Thank you🙏
Flood🐳+🐋

On 6/30/2025 at 6:24 PM, Flood and Flood's wife said:

Hello @frustratedkaspersky, 

Welcome back!

1. For clarification & because it makes a difference to the information / guidance provided, where are the *new* subscriptions being purchased from - that (you've) experienced issues with in the last 36 hrs? 
2. Have all the steps in Shared protection been followed? 

Thank you🙏
Flood🐳+🐋

Hello

They have been purchased online by a key vendor, and i provide a free virus service to my customers.  Previously i used to be able to go into a subscription and send to existing and I did this often, but now, NEW is usually the only one there.  Just to let you know that they are all using the same email which is how i am able to manage them so not to sure if i need to enable shared protection as I have ownership of the account.

 

 

3 hours ago, frustratedkaspersky said:

They have been purchased online by a key vendor, and i provide a free virus service to my customers.  Previously i used to be able to go into a subscription and send to existing and I did this often, but now, NEW is usually the only one there.  Just to let you know that they are all using the same email which is how i am able to manage them so not to sure if i need to enable shared protection as I have ownership of the account.

Hello @frustratedkaspersky, 

Thank you for posting back!

1. IF *all* users are using the *same* email that's potentially a security risk & ill-advised. 
2. Read & *follow* Shared protection - (you) maintain overall primary account management, the *users* have their own MyKaspersky accounts with their own email addresses. 

Thank you🙏
Flood🐳+🐋

Thanks for your response.

Does this mean If I share a subscription, if the subscription expires, will Kaspersky once again FORCE me into buying a key through their website as opposed to being able to enter in a product key.

It seems as though this change has been done on purpose so that if a CD KEY has been used they get you when it expires by having to buy kaspersky through their website making sure it goes to them.

Their technical support came back with the response.

After consulting with our experts, we've learned that it's no longer possible to send a license to a linked device as a reserve within your My Kaspersky account with our new products (Premium, Plus, Standard). This feature was available with our older products (KSC, KTS, KIS, KAV), but our new offerings are designed to be subscription-based, with everything handled automatically.
 

Which is not the case, as I literally did it with premium several weeks ago. once again a company … [Off Topic]

 

It would appear that even inviting people as users and doing it the way that you suggested, because this was a product key purchased online - that Kaspersky are forcing you to pay for it as opposed to enter in a product key and moving those devices to an active subscription.

 

10 hours ago, frustratedkaspersky said:

• Does this mean If I share a subscription, if the subscription expires, will Kaspersky once again FORCE me into buying a key through their website as opposed to being able to enter in a product key.
• It seems as though this change has been done on purpose so that if a CD KEY has been used they get you when it expires by having to buy Kaspersky through their website making sure it goes to them.
• Can you confirm if this is the case? Their technical support came back with the response 
• After consulting with our experts, we've learned that it's no longer possible to send a license to a linked device as a reserve within your My Kaspersky account with our new products (Premium, Plus, Standard). This feature was available with our older products (KSC, KTS, KIS, KAV), but our new offerings are designed to be subscription-based, with everything handled automatically.
• Which is not the case, as I literally did it with premium several weeks ago. once again a company … [Off Topic]
• It would appear that even inviting people as users and doing it the way that you suggested, because this was a product key purchased online - that Kaspersky are forcing you to pay for it as opposed to enter in a product key and moving those devices to an active subscription.

Hello @frustratedkaspersky, 

You're most welcome!

1. Kaspersky's Customer Service is not based in a third-world-country, the terminology is very much out-dated & quite frankly offensive (IOO); you may not have had the best experience(s) with KCS, however the comments are not necessary to *solving-this-issue*. 
2. YOU can buy a *new* subscription from whichever reputable source (you) wish, we recommend purchasing from Kaspersky OR Amazon Kaspersky, but people buy from many different sources - where the subscription is purchased is IRRELEVANT - as long as the subscription is not PIRATED. Kaspersky always recommends - NEVER purchase from EBAY. 
3. IF (you've) purchased a multi-user subscription & (you) wish to SHARE that subscription - whether the subscription is NEW or EXISTING, use the EMAIL SHARING method that's documented; for that to happen the subscription has to be ACTIVE. 
4. It's not possible to share a multi-user subscription that has not been activated. 
5. When the  multi-user subscription is ACTIVATED - then it can be shared - however, IF the existing users already have a SHARED subscription - according to the DOCUMENTED process then a RESERVE subscription will activate *automatically* when the EXISTING subscription EXPIRES - IF YOU have set-up subscription-sharing correctly. 
6. The users of the *Shared-subscription* do not need to worry about product key(s); IF (you) have *followed* the Shared protection package documentation the email (you) send them will *authorise* activated software for their computer(s); it would be in (your) interests IF (your) users *also* read *all* of the documentation. 
7. Have (you) asked KCS to store the reserve licenses (in your MyKaspersky account) so the codes *activate* in the correct order - when the existing subscription expires? IF 'no' you need to do that.  

Thank you🙏
Flood🐳+🐋

Edited July 27, 20251 yr by Flood and Flood's wife
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