KSN servers unavailable

[GuigoTruck]

I have 1 server in my account that show this alert.

I have checked a several times the profile of this device and all features are good. Web outgoing connections are OK too.

Are there some new configuration that I need to do on specific situation with servers?

[Tahmeed702]

On 12/21/2024 at 6:58 AM, GuigoTruck said:

I have 1 server in my account that show this alert.

I have checked a several times the profile of this device and all features are good. Web outgoing connections are OK too.

Are there some new configuration that I need to do on specific situation with servers?

Install latest plugin of keswin , then go-to policy properties , accept KSN Agreement

[muhammad.moin]

Hello, team!

I have did all the required recommendations and did not find any issue, and I have three more devices acting like this, so what should I do Any recommendations, please?  @Tahmeed702 @Demiad

[muhammad.moin]

After doing some troubleshooting, now I am getting this error again, and now the error of server unavailable has disappeared. The error in the DEVICE properties is: Failed (Error code: 2147952506)

[Tahmeed702]

1 hour ago, muhammad.moin said:

After doing some troubleshooting, now I am getting this error again, and now the error of server unavailable has disappeared. The error in the DEVICE properties is: Failed (Error code: 2147952506)

Show us the screenshot of the error in details , as well as events of the that specific device, go to device properties and send screenshot of the event section.

Update Plugin to 12.9 

[muhammad.moin]

Here are the detailed screenshots from the device. Also My plugin is upgraded to latest version, 12.9. Your kidn support will be appreciated.

[Demiad]

@muhammad.moinhello

1. Try to uninstall KESW.
2. Reboot.
3. Apply this step from the article https://support.kaspersky.com/15378#block2 "The OS system files are corrupted."
4. Reboot.
5. Install KESW.
6. Check result.

If the problem still exist, please check the all solutions https://support.kaspersky.com/15378

[muhammad.moin]

Hello @Demiad

I have done all the required steps and it helped, but it is difficult ot do on all devices having the issue as we are managing devices using KSC.

I have also opened a ticket with the KL support. 

Thanks for the response.