KSK causing Google Classroom to refresh constantly

[TheMK]

I have KSK on all my kids' computers. For some reason, on one computer: HP laptop running Windows 11 using the Chrome browser, KSK seems to be causing Google Classroom to refresh constantly, making it functionally unusable. Classroom is safelisted and pulls up fine, but then just keeps refreshing. I've tried clearing the cache, restarting, etc. but nothing helps. If I pause KSK everything works totally fine. 

Any suggestions? Thanks in advance.

[TheMK]

Also...I tried using Microsoft Edge and had the same problem. Same with Classroom app. 

[Ragman]

Hi All,

 

Having the same issue here. It appears that the web pages refresh roughly every 30 seconds. using Dell on this side.

Anyone else having the same issue?

[Ragman]

Adding the affected domain as trusted in web protection is a quick fix if you want to give a try.

[JustB]

Any solutions to this?

I'm having the same problem on all browsers suddenly.

I've uninstalled and reinstalled KSK, cleared cache and history, even tried reinstalling browsers.

Windows is up to date.

I've allowed the Google Domain. Seems to be all Google sites.

We're just trying to use sheets and docs.

 

[JustB]

15 minutes ago, JustB said:

Any solutions to this?

I'm having the same problem on all browsers suddenly.

I've uninstalled and reinstalled KSK, cleared cache and history, even tried reinstalling browsers.

Windows is up to date.

I've allowed the Google Domain. Seems to be all Google sites.

We're just trying to use sheets and docs.

 

Actually I didn't have the entire Google domain allowed.

Trusting it did work, but I'd rather not allow all of Google to be accessible. 🙄

[Flood and Flood's wife]

Hello @TheMK, @Ragman & @JustB,

Welcome!

As FYI, we noticed, starting approximately 5 months ago, a lot of web-chat, for a *multitude* of Google apps, not only Classroom, with the core issue being 'web pages refreshing frequently' - due to a Google change. 

Please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts  - on the support page, select either Email or Chat, then fill in the template as shown in the image below; please include any video of the error & a *detailed* history. Support may request logs, traces & other data; they will guide you. 

Please also read the associated help document: Compatibility with other applications. 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[yq8866]

Same problem here. Using classroom.google.com for my kids learning.

Even put this classroom.google.com in white list (allowed), the web site can open but kept refresh. Can Kaspersky do a hot fix for this issue? Lots of people have same problem here. 

[Flood and Flood's wife]

15 minutes ago, yq8866 said:

Same problem here. Using classroom.google.com for my kids learning.

Even put this classroom.google.com in white list (allowed), the web site can open but kept refresh. Can Kaspersky do a hot fix for this issue? Lots of people have same problem here. 

Hello @yq8866, 

Welcome!

• Please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts  - on the support page, select either Email or Chat, then fill in the template as shown; please include any video of the error & a *detailed history*; Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋